Front Desk Agent

7 days ago

Winnipeg, Canada Fort Garry Hotel Full time

**JOB SUMMARY**

Our Front Desk Agents are integral to the entire guest experience at the Fort Garry Hotel, Ascend Collection ®. Your role is a vital one as you will the primary point of contact for all of our guests. We are looking for individuals who will be able to use their skills and professionalism to anticipate guest’s needs and provide them with an exceptional experience from check - in through to check - out.

RESPONSIBILITIES
- Check guests in and out of guestrooms.
- Answer any questions guests may have.
- Make recommendations for activities and restaurants.
- Answer phones and direct the caller.
- Take and make reservations for guest rooms; verify existing bookings, process cancellations.
- Arrange transportation for guests if required.
- Work with all other departments throughout the hotel to ensure the guest experience is an exceptional one.
- Offer exceptional customer service to maintain the highest GSS scores possible via Medallia® Other duties as assigned.

QUALIFICATIONS
- Minimum of 2 years in a front line customer service role.
- Hotel experience or hotel training certifications would be considered an asset. Excellent customer service skills.
- Exceptional interpersonal abilities. Ability to multi - task and stay organized.
- Knowledge of hotel PMS systems would be considered an asset.
- Previous cash handling/credit card/debit card processing.
- Can work under pressure.
- Able to resolve guest complaints in a timely and efficient manner.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift

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