After-sales Technician

7 days ago

Quebec City, Canada Eddyfi Technologies Full time

Responsible for the calibration, testing, and repair of customer equipment, including involvement in customer cases (technical support) and return merchandize authorizations (RMA).

**In this role, you will**:

- Provide calibration service using electronic test, diagnostic software, precision tools & measuring devices;
- Perform wiring, soldering, and assembly of specialized electronics and electromechanical components;
- Analyze, diagnose, troubleshoot and repair customer-owned equipment;
- Maintain the proper working order and operation of laboratory equipment;
- Maintain and organize calibration data and test documentation;
- Assist with shipping and receiving of deliveries and support general office management;
- Perform all work in accordance with internal safety policies and procedures;
- Assist with management of customer cases and RMA’s, including tracking and responding to support inquiries;
- Uphold close relationships with regional sales managers to support customers.

**What We’re Looking For**:

- Associate degree electronics, computer repair;
- +3 years in a similar role;
- Certification and demonstrated skills in through hole and surface mount soldering and rework;
- Ability to troubleshoot and repair sensitive electronics and electro-mechanical equipment;
- Ability to multi-task, employ effective time management, and work independently with mínimal supervision;
- Ability to effectively communicate with customers regarding service orders, quotations & support cases;
- Ability to work with technical sales specialist and sales managers;
- Basic computer knowledge and proficiency using MS Word, Excel and Outlook;
- Ability to work in a multicultural and decentralized organization;
- Experience with NDT products and/or materials evaluation equipment a plus;
- Familiarity with networking a plus;
- Availability for occasional travel.

**You Will Be Offered**:

- Flexible work schedules;
- Teleworking available;
- New workspaces in an illuminated and modern work environment;
- A minimum of three weeks of vacation upon hiring;
- Five paid holidays (in addition to statutory holidays) when the business closes for the holidays;
- Five flexible leaves day per year;
- Group insurance and a competitive RRSP program;
- An on-site gym with great workouts or yoga courses at lunchtime;
- Affordable meal service with employer contributions;
- Reimbursement professional association fees;
- Parking and electric vehicle charging stations;
- Free coffee;
- Entertaining activities organized regularly by the Social Committee.

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