Junior Service Technician

**Canada Computers & Electronics** is a retailer of personal computers, IT and components, and consumer electronics. We strive to provide customers with the best products at the best value that the computer retail world can offer. The key to our success resides in the constant improvement of business practices, as well as a knowledgeable and passionate team of people who go beyond expectations while maintaining the trust and confidence of our customers. We offer competitive wages and benefits with lots of opportunities for advancement

**Position Overview**

We are seeking a performance-driven **Junior Service Technician** for our store located in **Quebec Vanier** In this role, you will be responsible for after-sales support, including handling returns and exchanges, assisting customers with computer service inquiries, completing service department administrative tasks, and driving sales of service packages. Your ability to identify customer needs and confidently recommend solutions will be key to your success.

As a Junior Service Technician, you will provide exceptional customer support, troubleshoot basic technical issues, and ensure a seamless service experience. You will work alongside experienced Service Technicians, gaining hands-on experience in computer hardware and software diagnostics, repairs, and assembly. This role offers the opportunity to expand your technical knowledge and develop your skills within the computer technician field, with potential for career progression as you gain experience.

**Responsibilities**:

- Evaluate customer service needs and recommend appropriate solutions, including service packages.
- Complete administrative tasks within the service department to ensure efficient workflow.
- Handle after-sales support, including returns and exchanges.
- Conduct testing on various tech products as needed.
- Diagnose, repair, and assemble computer hardware when required.
- Install and configure software, hardware, drivers, and BIOS settings.
- Work flexible hours, including evenings and weekends, based on shifts.
- Perform additional tasks as assigned by the retail store management team.

**Qualifications/ Key Competencies**:

- Fluency in English (additional languages are a plus).
- Strong customer service skills with a performance-driven approach.
- Commitment to continual improvement and personal growth.
- Strong team player with the ability to collaborate effectively.
- Ability to work well under pressure and meet deadlines.
- High attention to detail in all tasks and projects.
- Excellent problem-solving skills with a solution-oriented mindset.
- Basic knowledge of computer hardware assembly and setup (including BIOS setup, Windows installation/automation, device interfaces).
- Basic understanding of laptop diagnostics and upgrade procedures.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Ability to work independently and as part of a team.

**Experience and Education Requirements**:

- Eligibility to work in Canada without the need for job sponsorship
- 2-3 years of experience in the retail industry, with a preference for technology retail experience
- Experience in basic computer diagnostics, repair, and assembly (formal or self-taught)
- Minimum of High School diploma or GED required
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**Aperçu du poste**

Nous sommes à la recherche d’un(e) Technicien(ne) de service junior axé(e) sur la performance pour notre succursale située à **Québec Vanier** Dans ce rôle, vous serez responsable du soutien après-vente, notamment la gestion des retours et des échanges, l’assistance aux clients pour leurs demandes de service informatique, l’exécution des tâches administratives du département de service, ainsi que la promotion et la vente de forfaits de services. Votre capacité à identifier les besoins des clients et à recommander des solutions avec assurance sera essentielle à votre réussite.

En tant que Technicien(ne) de service junior, vous offrirez un soutien exceptionnel à la clientèle, résoudrez des problèmes techniques de base et veillerez à assurer une expérience de service fluide. Vous travaillerez aux côtés de techniciens de service expérimentés, acquérant ainsi une expérience pratique en diagnostic, réparation et assemblage de matériel et de logiciels informatiques. Ce poste vous offre l’opportunité d’élargir vos connaissances techniques et de développer vos compétences dans le domaine de la technologie informatique, avec des possibilités d’avancement professionnel à mesure que vous gagnez en expérience.

**Responsabilités**:

- Évaluer les besoins des clients en matière de service et recommander des solutions appropriées, y compris les forfaits de services.
- Effectuer des tâches administratives au sein du département de service afin d’assurer un flux de travail efficace.
- Gérer le soutien après-vente, incluant les retours et les échanges.
- Effectuer des tests sur divers produits technologique