Information Agent, Travel

3 days ago


Edmonton, Canada ONKAR TRAVEL & TOUR LTD. Full time

**Work setting**:

- Relocation costs covered by employer

**Tasks**:

- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Prepare marketing materials
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

**Computer and technology knowledge**:

- MS Office

**Travel bookings**:

- Business travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
- Cruise ship

**Work conditions and physical capabilities**:

- Repetitive tasks
- Attention to detail
- Sitting

**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication


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