Operations Manager

**Requisition ID**: 389986

**Posting End Date**: October 13, 2025

**City: Winnipeg**

**Employer**: Golden Links Lodge

**Department / Unit**: Senior Leadership

**Anticipated Start Date**: ASAP

**FTE**: 1.0

**Daily Hours Worked**:7.75

**Annual Base Hours**: 2015

**EDUCATION**:
Complete high school education required. Successful completion of 5th Class Engineer certification required. Successful completion, or currently enrolled, in a related post-secondary degree or diploma program in management/administration required. Knowledge and experience of Manitoba Health Standards mandatory.

**EXPERIENCE**:
3-5 years’ experience in a supervisory position in a facility operations area. Must have or be able to acquire within a reasonable period of time, thorough knowledge of occupational hazards, safety precautions and regulations applicable to the area of supervision. Must have experience with human resource management including job interviews, performance appraisal, scheduling and disciplining of staff. Must have excellent analytical, organizational and interpersonal communication skills and ability to coach and instruct. Knowledge of and experience with computers is essential.

**OTHER**:
Good physical and mental health, visual, aural acuity and manual dexterity required. English communication skills, oral and written. Compliance with workplace safety, food safety and sanitation standards required. Position requires walking and standing for sustained periods of time and may be exposed to chemicals, moisture, odor and noise.

**SERVICE OVERVIEW**:
Has overall responsibility for the provision of quality maintenance and facility operations services, which support a philosophy of resident centered care with an emphasis on quality of life for residents. Responsible for the supervision and management of the maintenance, mechanical operations and materials management functions at Golden Links Lodge. Directly responsible for the management of environmental services at Golden Links Lodge and works collaboratively. At the request of Senior Leadership, may be responsible for the oversight within other support services such as recreation, food services, and housekeeping.

**MAIN FUNCTION**:
Reporting directly to the Director of Facility and Support Services and/or designate, the incumbent is responsible for the provision and supervision of effective, efficient support services in areas of facility mechanical operations, material management, maintenance department, capital safety and security projects, and Disaster Management program.

**MAJOR RESPONSIBILITIES**:

- ** RESPONSIBILITY**:SERVICE MANAGEMENT** (30%)**

**ACTIVITIES**:

- oversees the daily functioning, including special projects, of all activities in areas of responsibility; facility operations, material management, maintenance department, and disaster management program.
- facilitates use of critical thinking to ensure high quality services.
- identifies operational issues, plans objectives and implements change in collaboration with the management team.
- responsible for future planning, policy development, decision making, etc.
- investigates problems and determines action required.
- inspects work of all assigned staff to ensure standards are maintained.
- prepares memos and communications to address new and changed policies and procedures.
- determines equipment and supply needs and ensures the efficient and effective use of equipment and resources.
- maintains an awareness of all facility policies as they affect the work area (including fire and safety) and is responsible for ensuring they are enforced.
- implements the use of new products, ideas and procedures to optimize service quality and cost control for all areas of responsibility.
- evaluates procedures, products and equipment to optimize service and quality.
- maintains an awareness of current trends, equipment technology and products for potential implementation.
- **RESPONSIBILITY**:HUMAN RESOURCE MANAGEMENT (20%)**

**ACTIVITIES**:

- prepares, maintains and monitors schedule and staffing levels on a daily basis to ensure adequate coverage, operation within budget limitations, and compliance with department policy and collective agreement(s).
- establishes standards for employee performance. Evaluates staff performance, preparing, presenting and discussing performance appraisals and is responsible for follow-up.
- evaluates the effectiveness of staff utilization, and implements staffing/scheduling changes to optimize labor costs.
- identifies and implements opportunities for volunteer placements.
- prepares new and revised job descriptions and work schedules.
- interviews, hires and selects staff and has authority to promote/select for internal positions; performs pre-hire reference checks.
- conducts exit interviews as necessary.
- ensures that appropriate training and orientation takes place for new staff.
- develops and implements appropriate training programs for staff.
- encourag