Operations Manager

**Operations Manager**

**West Four Group of Companies** is a Western Canadian leader in supplying doors, hardware, and building specialties. West Four trade brands are Security Building Supplies, Madero Distribution, Penner Doors & Hardware, Two Six Creative, and West Four Distribution with facilities in Saskatoon, Regina, Winnipeg, and Calgary.

Our West Four Distribution location in Winnipeg, has an opportunity for a Branch Operations Manager for the right individual.This position reports to the VP of Operations.

The Operations Manager is responsible for the overall financial performance for the branch. They manage the execution of sales with the warehouse and the production teams. This encompasses the day-to-day operational components of the business. This individual will oversee all staff in the branch while working in collaboration with Sales Directors, Sales Managers, and Division VP’s to achieve targets and budgets. The Operations Manager has the responsibility of finding ways to make the location more profitable by providing effective methods of operations. This position has a strong focus on quality customer service.

FINANCIAL AND EXPENSES
- Responsible for expense component of the division. Will work closely with West Four’s Controller to analyze and improve expense spending
- Budget preparation with other departments requiring budgets. For example, production budgeting and scheduling
- Financial Review: Work closely with the Controller, and Director of Sales monthly to review revenue and margin performance
- Monitor sales performance, as it pertains to Operations

COMMUNICATION AND STAFFING
- Financial performance: Conduct regular meetings with Director of Sales and National Sales Manager to review monthly financial performance
- Conduct regular meetings with Director of Sales, and key sales reps to monitor issues, upcoming events, and open order file
- Conduct monthly meetings with Operations Managers from other locations to ensure best practices are in place
- The Operations Managers must display strong leadership skills, resolving conflict quickly and efficiently with both the customer and company in mind
- this individual must ensure effective communication between all departments of the business

CUSTOMER RELATIONS
- Be comfortable meeting and speaking with all customers
- Ensure staff acts professionally when dealing with all customers
- Presenting themselves professionally in both manor and dress when attending customer facing events

STAFFING AND TRAINING
- To post for, interview, and monitor training of all employees in that location, excluding the sales team
- To ensure all new hires have read and signed all employee documentation
- Conduct semi-annual reviews with all staff members and ensure peak performance from all
- Handle all HR responsibilities with the team in the branch

DUTIES AND RESPONSIBILITIES

The Operations Manager oversees the policies and procedures as established for the West Four brand. This individual will assist in developing policies and procedures for all locations and help ensure a consistent and positive brand message operationally.

To ensure that each department is operating at the highest level, all procedures are followed. The supervisor (if applicable) reports on day-to-day issues as they may arise.
- Health and Safety: all guidelines and laws are followed
- Warehouse management: shipping, receiving, and logistics
- Equipment: schedule and monitor all maintenance programs and give recommendations for new equipment as needed
- Building repair and maintenance: maintain the appearance and performance of the building.
- Inventory: levels, warranty, discontinued goods, credits, etc.
- Purchasing: to monitor the location’s inventory Re-buyer and all purchasing done within the location. Must have a firm understanding of required inventory levels
- Administration: stock transfers, invoicing, policies
- Production: the analytics of the production capacity

**Job Types**: Full-time, Permanent

Pay: $75,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person