Outreach Support Worker

**Overview** Open Arms Resource Center is committed to transforming lives by providing compassionate, impactful services to individuals experiencing homelessness. Open Arms is seeking a motivated and compassionate Outreach Support Worker to join our growing team. This one-year role is renewable pending funding. In this role, you will be responsible for building relationships with individuals experiencing homelessness through outreach and engagement. You will provide client-centered care for individuals with health issues, substance use, mental health, and housing concerns. This role requires responding to community calls, offering on-the-ground support, and collaborating with internal Shelter and Housing teams as well as local services to ensure safety and well-being. Key Responsibilities: Outreach - Responding to community calls, offering on-the-ground support, to individuals in the community experiencing homelessness. - Conduct outreach to connect individuals with appropriate services, including shelter, healthcare, and social support. - Provide immediate assistance, including distributing supplies, offering transportation, and facilitating access to safe housing options. - Build trusting relationships with community members, service providers, and individuals in need. - Intervening and de-escalating crisis situations. Working closely with emergency services and community organizations to coordinate support. - Maintaining accurate case management records and completing reporting as required. - Advocate for the needs of homeless individuals and promote long-term solutions. Qualifications: Education: Post-secondary education in a relevant discipline i.e. social work, social or human services, or related field is preferred; or an equivalent combination of education and experience Skills & Experience: - Experience in social work, crisis intervention, or community outreach preferred. - Strong communication and interpersonal skills. - Ability to remain calm and effective in high-pressure situations. - Knowledge of local resources and support networks for homelessness and mental health is an asset. - Experience working with highly vulnerable populations, particularly those with health, mental health, and substance abuse issues. - An understanding of the concerns and needs of homeless individuals living in encampments is an asset. - Ability to work with mínimal supervision and the flexibility to solve problems creatively. - Valid certification in Non-Violent Crisis Intervention and First Aid/CPR or willingness to be trained. - Ability to work flexible shifts, including evenings and weekends. - Local travel required, including ability to operate the Outreach vehicle; must have a valid driver’s license and access to reliable transportation. - Proficiency in Microsoft Office Suite; familiarity with CRM systems is an asset. If the opportunity to do work that directly impacts vulnerable populations interests you please submit your resume and a cover letter outlining your experience and passion for this role to values diversity in our workforce. All applicants must be legally authorized to work in Canada. We thank all applicants for their interest in the positions, however only those selected will be contacted. **Job Type**: Fixed term contract Contract length: 52 weeks Pay: $24.00-$25.00 per hour Expected hours: 32 - 40 per week **Benefits**: - Casual dress - Dental care - Vision care Flexible language requirement: - French not required Schedule: - 8 hour shift - Day shift - Evening shift - Monday to Friday - Weekends as needed Work Location: On the road Application deadline: 2025-06-26