Automotive Service Manager

Are you an accomplished Automotive Service Manager looking for the next challenge? Are you a top producer who builds a skilled team that works hard and has fun? Would you like to enjoy all that life brings living on Vancouver Island? The Harris Auto Group & Nanaimo Chrysler have what you are looking for.

Our Service Manager position has one of the most generous packages as far as total compensation available in the automotive industry in British Columbia. The package includes:

- Generous base salary
- Competitive incentive plan
- 3 weeks paid vacation
- Competitive health and dental plan
- Group support that doesn't micro-manage
- An opportunity to be a part of an exciting, growing business

**Your Opportunity**

We are looking for an experienced Service Manager to join and lead our growing team You will play a crucial role in directing the team of technicians & advisors who facilitate the completion of work required to service our clients and reunite them with their vehicles. Leveraging your extensive leadership skills, knowledge of vehicle servicing standards, and excellence in customer care, you will be accountable for the service departments financial performance by excelling at meeting your goals for your department.

**Your Key Responsibilities**
- Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties.
- Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved.
- Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally.
- Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency.
- Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service.
- Monitor department operations and client concerns to define patterns and work to improve efficiency.
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
- Control department budgets and other expenses.
- Mentor, coach, train and support the development of apprentices in the dealership.
- Demonstrate and champion a healthy and safe work environment.

**Your Capabilities and Credentials**
- Completion of a related post-secondary program and or training courses would be valuable.
- 5 years of experience in an managing an automotive dealership service department.
- Professional demeanor and strong work ethic.
- Excellent communication and organizational skills.
- Efficient problem-solving skills.
- High level of integrity and work ethic.
- Ability to meet physical demands such as heavy lifting, standing for long periods of time and using to use power and hand-held equipment.
- Working knowledge of industry standards and practices, including product details and company services offered.
- Ability to train, coach, direct and encourage technicians, advisors and shop foreman.
- Ability to motivate and engage team members and stakeholders.
- Thrive in a high volume, very busy service department.
- Desire to make a difference every day and help build a great team.
- Must possess a valid driver's license and a safe driving history.
- Possessing a provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required.

Our aim is to ensure all employees and job applicants are given equal opportunity and that our organization is representative of all sections of society.

**Job Types**: Full-time, Permanent

**Salary**: $120,000.00-$180,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Automotive Service: 3 years (preferred)
- service advisor: 2 years (preferred)
- Service Manager: 3 years (preferred)

Work Location: In person