1 Full Time Supportive Housing Coordinator, 2 Year

**JOB POSTING: 1 Full Time Supportive Housing Coordinator, 2 Year Contract**

**Supportive Housing Coordinator for NEW Highly Supportive Housing Program**

If you have a passion for helping those who are most marginalized in our community a career with London Cares may be a great fit for you

London Cares is a not-for-profit agency aimed at building relationships and supporting those who are experiencing homelessness making it possible to help move some of the most vulnerable people in our community from street to home. Through a low barrier, compassionate approach we build relationships and are advocates for those we work with to build bridges and connections to the resources they need in support of their success and well-being.

London Cares programming continues to grow and expand to meet the needs of the community we serve. We are seeking a **Supportive Housing Coordinator** to join our team in a full-time capacity working a minimum of 35 hours per week. Your schedule will be rotational with a combination of days, afternoons, evenings, weekends and statutory holidays as needed. You will be required to participate in a regular coordinated on-call rotation supporting our whole team 24/7 for one week at a time.

This NEW Highly Supportive Housing Program is in partnership with London Health Science
Centre (LHSC) and has been developed to support high acuity individuals who are living on the streets and have high emergency department and hospital use. This program will divert high acuity individuals out of emergency departments and into long term permanent supportive housing. Through a low barrier, trauma informed, harm reduction lens supports are wrapped around individuals through a multi -disciplinary care team to provide tailored care plans unique to each individual. This housing initiative prioritizes individuals who are living with tri morbidity
(complex mental health, substance use concerns and complex medical needs) with the intention of having a multi disciplinary team on site to provide wrap around support to all individuals.

**RESPONSIBILITIES**

In this role, you will be a member of London Cares Leadership Team reporting to the Housing
Manager, or any other person as the Employer may assign from time to time and carry out such duties as assigned to you by the Company.

The responsibilities of this position include:

- Assist with selection; orient, train, schedule, motivate, supervise and manage performance development of full-time and relief Supportive Housing Case Managers
- Oversee day-to-day operation of the Supportive Housing Program and scheduling the team to ensure staff capacity for daily and nightly operation
- Meet with Housing Stability Workers to debrief and support, including regular and in-the
- moment occurrences.
- Liaise with community support services to promote ongoing, collaborative, intensive case management, as required.
- Participate in Leadership Team functions such as contributing to the planning and implementation of strategic and operational goals
- Coordinate food deliveries/pick-ups, acceptable donations and the ordering of supplies as needed to ensure the space is equipped for each shift.
- Ensure Supportive Housing staff are adhering to policy and procedures and health and safety protocols
- Make recommendations for safety and/or process improvements where necessary
- Ensure smooth operation of the space and intervene in escalated situations if required
- Oversee data collection and HIFIS input
- Participate in on-call schedule rotation.
- Perform role of Housing Stability Worker in Supportive Housing Program as needed.
- Perform other related activities, as necessary or as assigned.

**Qualifications**:

- Post-Secondary education in the field of social work, human services, addictions, or mental health and/or equivalent experiences
- Complex case management experience
- 3 years of supervision experience in a social services program working with homelessness and vulnerable populations
- Complex case management experience
- Clear vulnerable police record check
- Valid Standard First Aid/CPR is a requirement of this position.
- A valid ‘G’ drivers license
- Training in non-violent crisis intervention and ASSIST considered an asset

**Skills and Abilities**:

- Knowledge of housing first principles
- Strong skills in crisis intervention, de-escalation and conflict management.
- Staff supervision
- System navigation knowledge and skills, including knowledge of local community resources
- Ability to cope with and embrace change, ambiguity, and uncertainty
- Willingness to take on any task with a positive, can-do attitude
- Scheduling for 24/7 shift coverage
- Strong oral and written communication knowledge and skills
- Excellent computer skills in a Microsoft Windows environment including knowledge of

Microsoft Office Suite and HIFIS
- related accommodation during this process, please inform us of any required accommodations needed.

We thank all applicants for t