Sales & Service Representative - Toronto Blue Jays

4 days ago

Toronto, Canada Rogers Communications Full time

Come play a key role in building the future of Sports & Media Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins.

At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking and are focused on delivering impact with everything they do. Our impressive collection of assets includes media properties, sports teams, sports events & production, venues, e-commerce platforms and a close connection with our Connected Home and Wireless team. Collectively, we touch 30 million of Canadians every month

Are you up for the challenge and the fun? If so, consider the following opportunity

**POSITION**:Sales & Service Representative (Part-time)

**DEPARTMENT**: Ticket Sales, Service and Operations

**COMPANY**: Toronto Blue Jays Baseball Club

**LOCATION**: Rogers Centre, One Blue Jays Way

**NATURE & SCOPE**

The Toronto Blue Jays Ticketing Team prioritizes a collaborative, inclusive culture, where learning is continuous, and each team member is empowered to achieve goals and objectives. Reporting to the Manager, Sales, this role is primarily responsible for helping the Toronto Blue Jays Baseball Club generate and drive new ticket sales via outbound campaigns. Sales efforts will be focused on Season Ticket Memberships, Quarter Season Ticket Memberships, Ticket Packs and various Group Sales products.

**RESPONSIBILITIES**
- Answer all inbound sales calls and assist clients as needed
- Outbound sales calling to generate and drive ticket sales primarily in the consumer market
- Identify opportunities to upsell and cross sell to maximize ticket sales
- In person sales generation (e.g., in stadium, sales booths, trade shows)
- Leverage internal sales process to effectively drive new business
- Maintain a detailed touchpoint history in the Salesforce CRM by logging all customer data and interactions in a clear, timely manner
- Stay up to date with all products, pricing, and benefits
- Provide consistent, high level experience to all clients
- Maintain professional and technical knowledge by participating in and/or leading departmental product training sessions
- Exceed sales and revenue targets
- Work in conjunction with the entire Ticket Sales and Service team to uphold the mandates of the department regarding sales and service goals and objectives
- Assist with game day responsibilities, including client meetings, prospecting initiatives and managing ticketing programs as required

**QUALIFICATIONS**
- Sales background with outbound experience is an asset
- General business knowledge with a basic understanding of Blue Jays products and services
- Strong work ethic with a humble mentality
- A strong commitment to providing an exceptional customer experience
- Willingness to be coached, with an appetite to learn and get better every day
- Ability to work collaboratively, multi-task and meet deadlines in a fast-paced environment
- Must be available to work evenings, weekends and holidays as required**Schedule**: Part time

**Shift**: Variable

**Length of Contract**: 7 Months

**Work Location**:1 Blue Jays Way (210), Toronto, ON

**Travel Requirements**: None

**Posting Category/Function**:Baseball / Stadium Operations & Tickets / Sales

**Requisition ID**: 261179

Posting Notes: Rogers Sports & Media

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