Ticket Operations Representative

2 weeks ago

Toronto, Ontario, Canada Toronto Blue Jays Full time $40,000 - $60,000 per year

The Toronto Blue Jays are hiring for the 2026 season   

A Gameday position with the Toronto Blue Jays means contributing to an unforgettable fan experience throughout the ballpark. The fan experience means a commitment to providing best-in-class customer service for fans who travel from near and far to watch Canada's team. Our team members are resilient, innovative, and thrive in an environment where teamwork, accountability, and empowerment are at the forefront of every game day, concert, or event.   
   
Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule, spanning from approximately February to November 2026. 


This is a part-time contract position with the possibility of extension. 

These roles may be for you if:   

  • You love the Toronto Blue Jays   
  • You are committed to providing excellent customer service   
  • You are a master multi-tasker who thrives in fast-paced working environments   
  • You have exceptional problem-solving skills   
  • You have an interest in baseball and stadium operations   
  • You can work all 81 Toronto Blue Jays home games including evenings, weekends, and holidays as required


Responsibilities:

  • Proactively interact with fans to provide mobile ticket delivery support outside Rogers Centre gates 
  • Provide dedicated ticket support services for Blue Jays ticket purchasers using Ticketmaster's Archtics System, TMWin and TM1 Entry 
  • Handle customer service inquires related to turnstile issues, transferred tickets, relocates and upgrades 
  • Ensure the application of WE CARE service principles in all interactions with fans 
  • Have experienced knowledge of Blue Jays gate entry processes, mobile ticket apps and Rogers Centre seating plan 
  • Have a knowledgeable understanding of all Blue Jays staff policies, including health and safety protocols 
  • Commitment to contributing positively to a culture of equality within an inclusive and safe workplace  
  • Perform other duties as needed to support a positive gameday experience 

Qualifications:

Must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required.

  • Ticketing experience; knowledge of Ticketmaster systems preferred (PCI, Archtics, TM1) 
  • Ability to work in a busy, fast-paced environment while standing/walking outdoors for 3-5 hour shifts 
  • Excellent people skills with the ability to interact effectively with fans and collaborate with staff members at all levels within the organization 
  • A committed, patient and professional approach to customer service excellence including AODA Customer Services Standard developed through a minimum of two years previous work experience 
  • Reliable, responsible and punctual 
  • Proven ability to work well both independently and as a team player

Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.  

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to  

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