Retail Lead, Jays Shop

Are you interested in joining the Toronto Blue Jays _Retail and Merchandise _Team? This is your chance

The Toronto Blue Jays are looking for **Retail Leads** to join our team for the 2025 baseball season.

Jays Shop is looking for passionate and strong leaders to join our team for the 2025 baseball season. Our team-driven culture and energizing atmosphere has established Jays Shop as the leading destination for Toronto Blue Jays official team merchandise and essential to the fan experience at Rogers Centre.

**This is a part-time contract position from February to October with the possibility of extension.**

**This role may be for you if**:

- You are passionate about baseball and leadership.
- You are hands-on and are unafraid to tackle new challenges.
- You are passionate about building relationships with fans and teammates.
- You enjoy motivating, inspiring, and collaborating with others.
- You thrive in a fast-paced and high-volume environment.
- You are eager to deliver best-in-class service to Toronto Blue Jays fans.

**Responsibilities**:

- Support management team in motivating Retail Sales Associates to achieve fan service expectations and exceed revenue goals.
- Ensure that retail staff are engaging with all fans according to our WE CARE values, to create a positive and welcoming experience for every individual who visits Rogers Centre.
- Responsible for carrying out the general operations of Jays Shop locations in the most professional, organized, and profitable manner.
- Open and/or close ballpark retail locations and complete end of day reporting as required.
- Assist with the training of new staff and further coaching and development of team members throughout the season.
- Maintain a comprehensive understanding of all systems, products, and services available _at Jays Shop._
- Maintain sufficient inventory levels in retail locations and restock/merchandise as needed to maximize sales potential and adhere to visual standards.
- Address all fan and staff escalations in a confident and professional manner; finding solutions to avoid further escalation.
- Accountable for maintaining retail standards for visual merchandising, cleanliness, and health and safety of staff and fans.
- Understand, follow, and enforce all Jays Shop and Toronto Blue Jays policies and procedures.
- Maintain open and clear channels of communication with retail staff, Jays Shop management, and cross-functional teams.
- Successfully lead the retail team through any additional Rogers Centre events, including concerts.
- Any other duties required.

**Qualifications**:
**_ Must be available to work 90% or more of home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as _**_required_**_._**
- Previous retail and/or customer service experience required; experience in a leadership or supervisory role preferred.
- Enjoys a high energy environment and demonstrates an appreciation of the diverse backgrounds of Toronto Blue Jays fans and Jays Shop staff.
- A commitment to service excellence and fan satisfaction.
- Excellent oral and written communication skills complemented by a friendly and professional demeanour.
- Sound decision-making, problem solving, and conflict resolution skills.
- Flexible and adaptable to lead a team in a fast-paced environment and work proficiently under pressure.
- Organizational competency, ability to multi-task, and manage time and resources effectively.
- A team player with a collaborative frame of mind.
- Knowledge and understanding of baseball and the Toronto Blue Jays; must adhere to the Toronto Blue Jays mission and policies.
- Physical stamina and mobility including ability to lift, carry, kneel, bend, and reach.

**What We Offer**:

- Commitment to our team - we want you to succeed
- Ongoing, hands-on training to help you enhance your skills.
- Excellent employee discount to use towards Blue Jays gear.
- A unique employment experience working for the only MLB team in Canada.