Customer Service Representative

Florists Supply is the premier Western Canadian floral wholesaler and importer based in Winnipeg, with additional locations in Saskatoon, Edmonton, Calgary, and Metro Vancouver. As a premium facilitator of fresh flowers and floral supplies, Florists Supply is a team that knows our customers and makes a difference by delivering beyond expectations. Florists Supply provides a variety of high-quality hard goods and fresh florals to florists, independent, and mass market retailers.

**What Do We Expect of You**
- We are currently in search of a dedicated full-time Customer Srvice Representatie to become part of our Saskatoon team. Reporting to the Saskatoon Branch Manager, your responsibilities will encompass driving sales of supply products. You will also play a pivotal role in ensuring impeccable customer satisfaction, managing accurate purchases, returns, and exchange processes, all while keeping the best interest of Florists Supply customers at heart.

**Your Responsibilities**
**- **Process customer purchases, returns and exchanges efficiently and effectively
- Handle the selection and packaging of supply orders.
- Assist branch visitors in shopping and order pickups
- Investigate and resolve customer complaints and inquiries.
- Offer assistance across various areas and teams as required.

**What You Need for Success**
- Previous experience in Customer Service is preferred.
- Ability to work Monday to Thursday from 7:30am to 3:00pm and then Fridays 8:00am to 12:00pm, with the availability during peak busy times.
- Display a friendly, engaging, and professional demeanor, showcasing adaptability and teamwork.
- Stay composed under pressure, demonstating the ability to work independently and multitask.
- Possess stong interpesonal, organizational and problem -solving skills.
- Exhibit superior verbal and written communication abilities.
- Capable of lifting items weighing up to 50lbs
- Familiarity with Sage 300 and CRM experience would be advantageous.

**What's in It for You**
**- **An inclusive, family-like environment that values your input and creativity.
- Opportunities for continuous learning and knowledge sharing.
- A competitive compensation plan.
- Participation in the Deferred Profit
- Sharing Plan.
- Access to an Extended Health/Dental Plan.
- Employee Assistance Program (EAP).
- Support for professional development.
- Enjoy product discounts.
- Maintain a healthy work-life balance.

**Do Our Values Resonate with You?**
- We are dedicated to delivering an unparalleled customer experience through exceptional products and services.
- Our approach involves innovative thinking to challenge convention norms.
- We are cmpassionate and caring members of our community.
- Our actions are driven by integrity, ensuring that we always do what's right.

At Florists Supply, we celebrate the diverse skills and experiences each individual brings.
- We thank all applicats for their interest but only those selected for intervies will be contacted._

Pay: $15.00-$20.00 per hour

Expected hours: 32 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-07-26