Bilingual Customer Service Representative

2 weeks ago

Montréal, Canada Workplace Options Full time

**Workplace Options**:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

**Description**:
**Responsibilities**:

- Provide a clear explanation of the issues/needs
- Obtain employee’s personal information and information on the individual needing care
- Assess the employee's needs through targeted questioning
- Obtain desired geographic location for referral search and any personalized criteria
- Provide top-notch customer service provided in written or verbal interactions with our clients and providers
- Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client’s needs
- Contact businesses or private individuals by phone, in order to provide confirmed/matched referrals to meet the employee’s needs
- Perform quality assurance callbacks to our clients
- Maintain a high quality work in all aspects of the position
- Maintain communication with clients and associated EAPs as required
- Ensure all data entries are complete and accurate, with proper spelling and grammar
- Demonstrate excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
- Demonstrate excellent knowledge of conflict resolution skills
- Demonstrate ability to organize and prioritize regarding crisis versus non-crisis issues
- Schedule: Monday to Friday 8AM to 4:30PM EST
- Salary: $45,000 CAD a year

**Requirements**:

- Fluent in French
- Bachelor's Degree preferred
- Detail oriented
- Ability to work independently and as a team
- Exceptional organizational, relationship building and interpersonal communication skills
- Able to manage time effectively in order to handle multiple tasks
- Able to handle fast-paced and ever-changing environment

**Benefits**:

- Transportation reimbursement
- Gym reimbursement
- Wellness rewards
- Training Reimbursement
- Global Travel Opportunities
- Access to EAP Benefits

WPO4321

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