Customer Service Representative
7 days ago
**Duties/Responsibilities**:
- Collects and enters orders for new or additional products or services.
- Monitors customer orders while working with the purchasing department to ensure meeting customer requirements are met.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to re solve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Full cycle procedure of Sales & Returns.
- Performs other related duties as assigned, including occasional backup in administrative requirements.
- Assists with Accounts Receivable collection.
**Required Skills/Abilities**:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills (Word, Excel, Outlook) and intermediate knowledge of Microsoft Dynamic 365 Business Central with the ability to learn new software.
- Able to multi-task and work in a high-paced environment.
- Bilingual in French and English
**Education and Experience Requirements**:
- High school diploma or equivalent.
- 3+ years' customer service experience required.
**Physical Requirements**:
- Prolonged periods sitting at a desk and working on a computer.
Pay: $24.00-$27.00 per hour
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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