Representative - Customer Relations (4-month

3 days ago


Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

**TITLE**: Customer Relations Representative
**DEPARTMENT**: Operations
**LOCATION**: Montreal
**SCOPE**: Assist all customers and travel agents in seeking solutions to resolve complaints related to post-travels.
RESPONSIBILITIES
GENERAL
- Handle all claims received in writing from travel agents and/or clients related to bookings for which problems/issues/queries need to be resolved within a turn around time of 10 days;
- Conduct all pertinent research for each complaint;
- Negotiate settlements by phone;
- Analyze and review appeals on decisions taken previously for which travel agents and/or clients are in disagreement and make appropriate decision and/or settlement;
- Troubleshoot issues that may arise which relates to destination representatives’ reports and/or risk claims;
- Ensure telephone calls are returned within same day or 24 hours;
- Enter complaints information into the complaints management system to produce a weekly report and contribute to the monthly and quarterly complaints reports;
- Provide and maintain a high customer service level and professionalism through the course of the telephone and/or any correspondence contact.

FINANCIAL
- Use established parameters to resolve issues of post travel complaints;
- Use common sense, past decisions, legal and court judgments to make decision of post travel complaints;
- Ensure all decisions fall within the budgeted guidelines;
- Able to make correct business decision to serve ACV’s best interests and have a solid understanding of the fine line between customer service and financial impact;
LIAISON
- Establish strong relationships with travel agents, suppliers, hotels, and employees;
- Work closely with Operations, Destination Services, Sales, Reservations and all other internal departments;
- Ensure that the company’s image and name are always represented in the most professional and positive manner;
- Provide assistance as required by duty officers and/or Manager

KNOWLEDGE AND SKILLS REQUIRED
- College degree with a minimum of five (5) years experience in the travel industry
- Good judgment and initiative;
- Demonstrates autonomy, excellent work organization/methods and decision-making;
- Must work well under pressure and tight deadlines;
- Excellent communication skills, written and verbal in both official languages (English and French)
- Knowledge on TTS, JIRA, ARD & Excel.



  • Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: Customer Relations Representative (12 months contract) **DEPARTMENT**: Operations **LOCATION**: Montreal **SCOPE**: Assist all customers and travel agents in seeking solutions to resolve complaints related to post-travels. RESPONSIBILITIES GENERAL - Handle all claims received in writing from travel agents and/or clients related to bookings for...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **RESPONSIBILITIES**: - Prepare, fill and send Airport Dispatch Reports for all flights departing on a daily basis - Answer all calls from travel agents related to bookings for which problems/issues/queries need to be resolved same day - Assist agencies with seat selection/errors/omissions/misquotes and price matching. - Analyze and review appeals on...


  • Montréal, Canada Freud Full time

    **Company Description** At Freud Canada a division of Robert Bosch GMBH, we know that every career matters. Which is why you should conduct yours on a grand scale. Located in Mississauga Ontario we are an integral part of a multinational engineering and electronics organization and the largest privately held employer in the world. Freud Canada, Inc. is...


  • Montréal, Canada Vision Group Full time

    See if you are our next: **BILINGUAL CUSTOMER CARE REPRESENTATIVE - REMOTE (English, French and/or Spanish)** **We are recruiting for a start date of November 10th!** - **Minimum of 6 months customer service experience required.** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in...


  • Montréal, QC, Canada Vision Group Full time

    See if you are our next: **CUSTOMER CARE REPRESENTATIVE - REMOTE (English, French and/or Spanish)** **We are recruiting for a start date of November 4th!** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, Vision Group is for you! A career at Vision Group means...


  • Montréal, QC H3A 1K2, Canada The Cigna Group Full time

    The role of Provider Relations is to accurately register healthcare providers and maintain a current database in order to support providers by delivering effective and timely communications to ensure seamless claims adjudication and claims payment. Express Scripts Canada seeks to hire a Provider Relations Representative to work from our Mississauga office....


  • Montréal, Canada LASIK MD Full time

    See if you are our next: **REMOTE CUSTOMER SERVICE REPRESENTATIVE - (Bilingual: English/French/Spanish)** Do you have a passion for helping people and striving to provide them excellent customer service while making a difference in their lives? If so, LASIK MD is for you! A career at LASIK MD means being part of one of the best managed companies in Canada,...


  • Montréal, Canada KPI Connect Ltd. Full time

    Starting at $16.00/hr with the opportunity for an increase every 6 months. Opportunity to earn up to **$1000.00** in retention bonus paid between 30-120 days of start date and work completely from home ! At KPI Connect Ltd., the Bilingual Customer Service Agent's role is the most important job in our organization. As an individual with excellent customer...


  • Montréal, QC, Canada Lexia Communications Inc. Full time

    **Lexia Communications Inc. is looking for a Full-Time Bilingual Customer Service Representative in Montréal, QC** **Must be Fluent in English and French** **Duties**: - Office Administrative duties - Dispatch duties - Organize files and keep month-to-month invoice records - Create/collect new and pending invoices from clients - Checking the schedule of...


  • Montréal, Canada CTConsultants Full time

    **CTC007282 - Customer Service Representative**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Mixed**: **Description**: IMPORTANT - What locations you would consider? : Creekbank in Mississauga, Verdun or Ottawa - Bilingual is required, interviews will be conducted in English.- What will...