Operations Coordinator

Company Description

Founded in 2011, Travel Edge is a $750 million privately-held company specializing in Leisure, Corporate & Events, and Tours travel. As North America’s largest luxury-focused travel company, Travel Edge has earned its place as a category leader, outpacing the industry with impressive growth and world-class technology. The company’s Travel Edge Network division has presence in the US, Canada, and Bermuda, with over 750 expert advisors specializing in air, cruise, vacation, and VIP travel. The Corporate & Events division has four offices and 100 corporate travel and event planners specializing in corporations looking for a tailored and full-service travel management solution. The Tours division, Kensington Tours, has over 160 destination experts and offers custom and private guided tours to over 90 countries worldwide. **Our brand promise - to create the experience to Be Well Travelled.**

**Job Description**:
The Operations Coordinator will report to the Director of Operations within our Leisure division and will be responsible for supporting activities within the Travel Edge Network (TEN) division. The Operations team supports the business through managing and optimizing the details that keep the organization running smoothly.

**This role requires the Operations Coordinator to work a schedule of 11AM-7PM ET or 12PM-8PM ET.**

**Responsibilities**:

- Assist with the management of daily operational activities.
- Arrange and assist with the onboarding and/or offboarding of clients.
- Assist with project management by creating assignments, tracking progress, and resolving issues.
- Manage internal and external stakeholder relations.
- Prepare and maintain operations documents and reports.
- Support the advisor service network with intelligence gathering efforts; including surveys, focus groups, etc.
- Create and maintain intranet support material (content and redesign).
- Manage and administer TEN accounts with external suppliers’ online portals.
- Manage and administer internal tools and platforms such as Jotform, Smartsheet, Active Campaign, Calendly, GoToWebinar, etc.
- Collect data and maintain accurate company or departmental records.
- Providing staff with the necessary support and resources to effectively do their jobs to the best of their abilities.
- Liaise with clients and relevant corporate personnel at all levels.

**Qualifications**:
**Key Attributes: & Qualifications**:

- 3-5 years experience in office management or an administrative role in a corporate environment.
- Excellent verbal and written communication skills.
- Able to build and maintain lasting relationships with employees, clients, and other corporate departments.
- Excellent organizational and time management skills.
- Proficiency in Microsoft Office.
- Ability to multitask and prioritize.
- Self-starter with strong problem-solving skills.
- Proven ability to learn new technologies and platforms.
- Ability to work efficiently with mínimal supervision.
- Knowledge of travel industry an asset.
- Post-secondary education in a related field.
- Solid analytical and problem-solving abilities.
- Project Management skills an asset.

Additional Information
**Cultural Fit**:

- Thrives working in a technology and KPI-driven organization.
- Able to thrive in an entrepreneurial environment with ambiguity.
- Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
- Low ego and a team player.
- Ability to build trust and work through conflict both upwards and downward.

**What We Offer**:

- Competitive compensation and bonus structure
- Travel Bonus
- In-house training & support
- Paid benefits
- Paid vacation
- Company paid RSP contribution