Barista/customer Service
3 days ago
**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. Your primary responsibility will be to assist customers with their inquiries, process transactions, and ensure a positive experience that reflects our commitment to quality and service.
**Duties**
- Greet customers warmly and meet their needs in a friendly manner.
- Process transactions accurately using the POS system, including cash handling and credit card processing.
- Work efficiently and complete tasks in a timely manner
- Provide information about our menu, addressing any questions or concerns.
- Maintain knowledge of food safety standards and ensure compliance during service.
- Resolve customer complaints effectively and professionally to ensure satisfaction.
- Collaborate with team members to maintain a clean and organized work environment.
- Uphold company policies regarding customer service standards and hospitality.
**Experience**
- Previous experience in customer service is preferred, particularly in the specialty coffee industry or food service sector.
- Strong communication skills with the ability to engage positively with customers.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- A proactive attitude towards problem-solving and customer satisfaction.
A note: weekend availability is a non negotiable. We are reasonable people and are happy to do our best to accommodate requests, but our shop gets busy on the weekends and we need good people around
**Job Types**: Full-time, Part-time
Pay: $17.40-$20.00 per hour
Expected hours: 15 - 40 per week
Additional pay:
- Overtime pay
- Tips
**Benefits**:
- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care
Schedule:
- Day shift
Work Location: In person
Application deadline: 2025-01-29
Expected start date: 2025-02-15
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