Veterinary Receptionist

Who we are:
Spadina Animal Hospital is a small animal veterinary clinic located in the core of downtown Toronto. We provide a full range of primary care veterinary services to all shapes and sizes of dogs and cats.

We need an amazing full-time or part-time team member who will be able to grow with our practice. Services offered include wellness examination and vaccinations, on-site and reference laboratory sample testing, digital radiography, ultrasonography, acupuncture, nutritional counseling, medical hospitalization, dental prophylaxis, dental surgery, elective and non-elective soft tissue surgeries.

**Position Overview**:
As a veterinary receptionist, you will be the face and voice of our veterinary care team. You will be the main point of contact for the medical care of our wonderful clientele’s dogs and cats. You will be acquiring and establishing new clients by providing exceptional customer service and demonstrating a high value for our veterinary services. Telephone, in-person, and electronic interaction with our clients will be the cornerstone of your daily activities.

Our veterinary receptionists are also responsible for coordinating travel documents, booking examinations and anesthetic procedures, interfacing with insurance companies, and acting as a communication intermediary with other veterinary clinics. Inventory management, placing and receiving product orders from suppliers will be a daily activity.

All our veterinary care team members will also be involved in veterinary assistant activities, including animal handling for technical procedures and maintaining the comfort and daily care of all in-hospital patients.

**Qualifications**:

- Exceptional client communication skills - ability to handle the most difficult (and loved) clients
- At least 2 years of experience in a veterinary practice
- Be able to help animals of all temperaments feel more comfortable at the veterinary clinic
- Strong knowledge of common veterinary medical issues
- Technical knowledge of everyday computer software and hardware problems, including Avimark
- Confidence with animal handling and a passion for animal care and welfare

If you think you have what it takes to join our amazing team, let’s see your stuff

What's in it for you:
**Financial Benefits**:

- A flexible approach to compensation that will reflect your skillset and future performance
- Tuition Support Program
- Referral bonus program

**Wellness Benefits**:

- Health Insurance, including medical, dental, and vision
- Sick Time / Paid Time Off
- Supplemental insurance, including accident, disability, critical illness, and life insurance
- Health Savings Account
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program

**Workplace Benefits**:

- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance

**Lifestyle Benefits**
- Nine paid holidays
- Employee Assistance Program
- Parental leave
- Employee discount program (Apple, Verizon, Disney, auto insurance, flights, etc.)
- Diversity, equity, and inclusion are core values at_ Spadina Animal Hospital _and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential._