Customer Support Specialist

Do you see yourself as:_ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that values your input and creativity?_ **If this sounds like you, you could be the new Rockstar Customer Support Specialist we are looking for to join our team** **Who We Are**: As Covid restrictions are shifting, we have hit the ground running with new fast-paced growth, and our strongest team to date. We remain solid in our belief that happy employees make a business grow, which is why we place a huge value on office environment, goals and incentives, competitive salaries, and work/life balance. We're a small company with big goals and are currently setting the groundwork for scale at a massive level over the next 12 months, giving a HUGE opportunity for earning ability and advancement for years to come **Duties and Responsibilities of the Customer Support Specialist**: We produce custom portable backdrops for events and exhibitions. Your role will be to support current and future customers with orders. Expect to: - Support customers in the purchase of their new display - Help address any customer service issues such as lost packages, missed deadlines, etc. - Work with clients across multiple industries such as entertainment, medical, finance, tech, etc - Follow up regularly to ensure customer needs are met - Help to maintain client deadlines - Coordinate with colleagues in job management, artwork submission, and product delivery deadlines - Follow through with customers to ensure they stay informed each step of the claims resolution process **Experience and Requirements of the Customer Support Specialist**: We hire based on cultural fit Although education and experience are important for the role, we place a large importance on personal character, drive, and ability. We are looking for someone who is: - Well versed in product sales support or customer service, with at least one year of relevant experience - Excited to communicate and collaborate with many different clients on a daily basis - Positive, upbeat, "can-do" attitude with a penchant for problem-solving and helping others - A team player, but works well without being micro-managed or given close daily instruction - Detail oriented, fast learner, and technologically inclined - Thrives in a fast-paced environment - Fluent in English (verbal and written) - Shares our values of personal accountability, positivity, and professionalism **Perks and Benefits of the Customer Support Specialist**: We truly feel that happy employees make the best employees That is why we offer competitive wages and room for advancement as we grow. - Competitive pay and solid earning potential - Revenue share program - bonuses based on monthly company revenue - Annual raises - Paid vacation and sick days - Competitive benefits package including Extended Health Coverage, Dental, Vision, and Life - Prime Yaletown location next to the best spots for lunch and coffee (and after work happy hours) - Great office vibe that includes free snacks and video games - Ability to contribute, collaborate and be part of a growing company - A professional, yet fun culture where you are valued - Regular team celebrations for everything from birthdays to milestone achievements - Quarterly company outings such as dinners, hockey games, and casino nights **Interested? We'd love to hear from you** **Job Types**: Full-time, Permanent **Salary**: From $41,500.00 per year **Benefits**: - Casual dress - Company events - Dental care - Disability insurance - Extended health care - Life insurance - Paid time off - Vision care Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Monday to Friday Supplemental pay types: - Bonus pay Ability to commute/relocate: - Vancouver, BC V6B 1H4: reliably commute or plan to relocate before starting work (required) **Education**: - Secondary School (required) **Experience**: - Customer Support / Client Services Occupations: 1 year (required) **Language**: - English (required) Work Location: One location