Customer Support Specialist

6 days ago

Vancouver, Canada CanShipMeds Full time

**POSITION**: Customer Support Specialist

**REPORTS TO**: CanShipMeds Phone Team Leader & Pharmacist

**LOCATION**:ON-SITE POSITION** at Hastings Street location

We seek a dynamic and articulate individual to work in our call centre division, providing elite customer service care to our valuable clients. We are a fast-paced, growing company with a team of fun and fantastic individuals.

We place a high value on customer satisfaction. This position is a volume-driven and goal-oriented job with over 100 call stats per day.

**YOUR DRIVE & MOTIVATION**
- You enjoy performing tasks that require extensive relationship-building and patient interactions
- You are good at problem-solving and providing patients with resolutions

**CHARACTER & ABILITIES**
- Provide prompt, professional, and courteous patient care
- An excellent communicator both verbally and in writing who can easily work independently and collaboratively in a team
- Motivated self-starter with an optimistic attitude
- Ability to work under pressure and multitask
- Great attention to detail
- Punctual
- Quick learner
- Team player

**KNOWLEDGE & SKILLS**
- Have an above average computer skills
- Can multitask between multiple software
- Excellent customer service and relationship-building skills
- Organizational skills and superior attention to detail as you are handling personal health information for patients

**ADDITIONAL BONUS EXPERIENCE**
- Customer service or call centre experience
- Billing and/or accounts receivable experience
- CRM tool experience
- Pharmacy experience, knowing how to read prescriptions
- Any healthcare-related fields
- Providing patient care

**WHO WE ARE**:
**A fast-growing e-commerce health and wellness solution for patients.** While we have the option for online services, most customers prefer to communicate by phone. We invest in quality employees who can make it effortless for our patients. We offer a unique service, providing patients with affordable medications. We have been featured by CNN and CBC.

**HOURS**:

- Monday to Friday, 8 am to 4 pm OR 9 am to 5 pm
- Saturday 10 am to 2 pm twice per month

The Saturday is paid as overtime if over 40 hours in the 5 work days leading up the Saturday shift.

**WAGES & BENEFITS**
- Starting wage $20/hour, 40 hours/week, 4 hours every second Saturday
- _**Opportunity to increase salary after a probationary period based on performance and experience**_
- Extended Benefits Program starts after 90-day probationary period
- Bonus opportunities available based on performance

**PLEASE ENSURE YOUR RESUME IS SUBMITTED WITH THE APPLICATION.**

**Salary**: From $20.00 per hour

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Experience**:

- Administrative: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English - Fluent (required)

Work Location: In person

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