Immigration Office Manager

6 days ago

Surrey, Canada Liberty Immigration Services Corp. Full time

Key Responsibilities:

- **Operational Management**:

- Implement operational improvements to enhance service delivery and client satisfaction.
- Ensure compliance with immigration laws, regulations, and policies.
- **Staff Management**:

- Lead, manage, and develop the immigration office team, ensuring high levels of performance and client service.
- Organize training and professional development opportunities for staff.
- Conduct performance evaluations and manage staff recruitment, retention, and discipline.
- **Allocate work** among team members based on expertise, workload, and priority, ensuring equitable distribution and efficient completion of tasks.
- **Client Service**:

- Address and resolve complex client issues, providing guidance and support where necessary.
- Foster a client-focused environment, emphasizing quality and responsiveness.
- **Resource Management**:

- Manage the allocation and utilization of resources, including budgeting and procurement of necessary supplies and equipment.
- Monitor and report on office expenditures, ensuring operations remain within budget.
- **Compliance and Reporting**:

- Ensure all office activities comply with legal and ethical standards.
- Prepare and submit reports on office operations, performance metrics, and other relevant information as required by senior management or regulatory bodies.
- **Collaboration and Coordination**:

- Liaise with other departments, government agencies, and external partners to facilitate immigration processes and resolve issues.
- **Calendar Management and Scheduling**:

- **Manage the office calendar**, including scheduling meetings, appointments, and events related to immigration services.
- Coordinate the availability of staff for meetings, training sessions, and client consultations, ensuring optimal office coverage and service continuity.
- Plan and oversee the scheduling of work shifts, ensuring the office is adequately staffed at all times to handle client needs and inquiries.

Additional Skills and Qualifications:

- Proficiency in calendar management tools and software to effectively schedule meetings, appointments, and manage staff workloads.
- Strong planning and organizational skills, with the ability to multitask and prioritize work assignments in a fast-paced environment.
- Experience in work allocation and team coordination, ensuring tasks are appropriately assigned and deadlines are met.

**Salary**: $20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Surrey, BC (required)

Ability to Relocate:

- Surrey, BC: Relocate before starting work (required)

Work Location: In person

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