Customer Success Manager

OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.
**Your Impact**: OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.The primary goal of each Customer Success Manager is to ensure that each customer can successfully use OpenText Core Application Security services and that they renew their contracts. The CSM is responsible for post-sales documentation and daily customer scan requests. They interact directly with Project Managers (PM), Auditors, Testers, and the customers to ensure all services are delivered in accordance with applicable Product Service Descriptions and Service Level Agreements (SLA).What the role offers: The CSM role is driven by the individual requests of the OpenText Core Application Security customer. Daily activities of a CSM typically fall within the following responsibilities:

- Ensure customers are successful using the Core Application Security portal
- Manage the customer relationship and Onboard new customers
- Manage customer contract renewals
- Coordinate Core resources (where appropriate)
- Submit feature requests for customers
- Troubleshoot customer issues within the Coer portal
- Manage vulnerability reviews with customers
- Schedule meetings with customers (based on support level)and conduct quarterly service reviews with customers
- Forecast customer usage for possible product expansion
- Manage and track customer entitlement consumption and maintain accurate customer information in CRM tools
- Hybrid - 3 days onsite

**What you need to succeed**:

- 3 - 4 years in Customer Success, Sales, Customer Service, or Project/Program Management (or equivalent)
- College Degree along with experience in Appsec tools like Fortify on Demand, Checkmarx, Veracode
- Customer-focused service and sales experience preferred
- Organized and detail-oriented with excellent written and spoken communication skills
- Ability to quickly learn new systems, platforms, and understand how these affect customers
- Proficiency in Microsoft Office to provide accurate and informative reporting artifacts to customers, management, and team members

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
**Compensation**: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on ourWhy Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.