Graduate Customer Success Manager
5 days ago
Join to apply for the Graduate Customer Success Manager role at Canonical . Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and provide an excellent experience navigating Canonical's offerings, including Ubuntu and open source infrastructure. This role primarily focuses on the Tech segment, including store customers, with a designated portfolio. The objective is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, connecting with diverse users to identify future champions. Location: This role is remote worldwide. Daily Responsibilities: Support customers by resolving ticket requests. Enhance documentation for problem-solving, Q&A, and onboarding. Drive campaigns via digital touchpoints. Identify high potential and high risk customers. Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, among others. Collaborate with Sales and Support to develop engagement plans. Engage with your customer portfolio to identify risks. Gather customer feedback for product team review. Desired Skills and Qualifications: Customer-facing experience. Empathetic, with a natural drive to help others. Passion for technology, especially Ubuntu. Excellent presentation skills. Strong organizational skills for documentation. Team player capable of cross-department interaction. Additional Skills (Optional): Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside English. What We Offer: Remote work with biannual in-person team sprints. Annual learning and development budget of USD 2,000. Performance reviews and bonuses. Comprehensive benefits including leave, parental leave, Employee Assistance Program, and travel opportunities. About Canonical: Canonical is a pioneering open-source tech firm, publisher of Ubuntu, and leader in AI, IoT, and cloud platforms. We are a remote-first company since 2004, committed to excellence and diversity, fostering a fair, inclusive workplace. Additional Details: Seniority level: Entry level Employment type: Full-time Industry: Software Development #J-18808-Ljbffr
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Graduate Customer Success Manager
2 weeks ago
Waterloo, Canada Canonical Full timeJoin to apply for the Graduate Customer Success Manager role at Canonical.Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and provide an excellent experience navigating...
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Graduate Customer Success Manager
1 week ago
Waterloo, Canada Canonical Full timeJoin to apply for the Graduate Customer Success Manager role at Canonical.Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers and provide an excellent experience navigating...
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Enterprise Customer Success Manager
2 weeks ago
Waterloo, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a leading provider of open source software and operating systems to the global enterprise...
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Customer Success Manager
4 days ago
Waterloo, Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...
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Enterprise Customer Success Manager
5 days ago
Waterloo, Canada Canonical Full timeJoin to apply for the Enterprise Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global...
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Customer Success Manager
2 weeks ago
Waterloo, Canada eSentire Full timeAbout The Customer Success Team We’re continuing to build out a passionate team of A-player Customer Success Managers. We are looking for a strategic, relationship-minded and experienced Customer Success Manager to join our ranks, as we exponentially grow our customer base. Our Customer Success team supports a wide array of customers along the entire...
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Customer Success Manager
5 hours ago
Waterloo, Canada eSentire Full timeAbout eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...
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Customer Success Manager
4 days ago
Waterloo, Canada eSentire Full timeAbout eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...
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Customer Success Manager
17 hours ago
waterloo, Canada Musashi AI North America Full timeMusashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...
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Customer Success Manager
2 hours ago
Waterloo, Canada P&P Optica Full time**About P&P Optica** We’re a truly diverse team in every sense of the word, and our team is incredibly smart. Our culture is respectful and caring, and work-life balance is a real thing! PPO is a well-funded, scaling company with huge opportunities for career growth in every part of the organization. If you’re looking for an opportunity to tackle...
