Lead Customer Success Manager
2 days ago
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
**Your Impact**:
A Lead Customer Success Manager role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in ensuring that our customers can successfully use Fortify on Demand (FoD) services and renew their contracts.
**What the role offers**:
The CSM job is driven by the individual requests of the Fortify on Demand customer. The daily activities of a CSM should be easily categorized within in the following outline of responsibilities:
- Ensure customer adoption of the Fortify on Demand Portal and effectively manager customer relationships.
- Handle post-sales documentation, and daily customer scan requests
- Collaborate closely with Project Managers, Auditors, Testers, and customers to ensure the timely and accurate delivery of services in alignment with the relevant Product Service Descriptions and Service Level Agreements (SLAs).
**What you need to Succeed**:
- 5-6 years of experience in Customer Success, Sales, Customer Service, or Project/Program Management (or equivalent)
- Bachelor’s degree required
- Prior experience in customer-focused service and sales is preferred
- Strong organizational and attention-to-detail skills
- Excellent written and verbal communication skills
- Quick to learn new systems and platforms, with a strong understanding of their impact on customers
- Proficient in Microsoft Office, with the ability to create accurate and informative reports for customers, management, and team members
- This is an office-based role with a fixed hybrid onsite working schedule.
**ONE LAST THING**:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
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