Business Systems Manager

Job Category

Software Engineering

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The Global Incentive Compensation (GIC) Business Systems Solutions Analysis team is seeking an experienced business systems analyst to manage the end-to-end delivery of changes or new initiatives that impact our Compensation technology ecosystem. The Business Systems Analysis Team is responsible for ensuring our systems are updated to meet annual Go-to
- Market business requirements and new acquisition integrations and bring forward-thinking innovations to enhance our operations or sales experience.

You will utilize your deep technical competencies and functional business expertise to identify, evaluate, and develop systems and procedures that meet business user requirements and follow general IT and Finance audit guidelines. To do this successfully, you will work closely with multi-functional teams to understand business needs, and IT development to provide automated solutions. An ability to understand business process issues and communicate technical solutions to the internal partners is essential to your success in this role.

**Responsibilities**:

- Collaborate with internal collaborators and document product requirements: business and functional/non-functional
- Develop and document project metrics with the core team and project management office
- Document supporting details to requirements such as process diagram and data flow diagrams and data mapping
- Develop product vision and strategy
- Create effective presentation and delivery of presentation to collaborators or audience
- Implement as product owner in the Agile process from requirements gathering to deployment:

- Deliver quality and clear user stories
- Effective refinement of user stories with development and QA teams
- Effectively prioritize work for the scrum team
- Liaise between collaborators and Business Technology to ensure requirements are complete and fully developed as
- specified
- Coordinate End-to-End testing and User Acceptance Testing with all collaborators. This includes:

- Setting up testing timeline, testing scope, identify testers and their responsibilities
- Setting up checkpoints and triage for bugs and change requests
- Own and communicate status and timeline of assigned projects to project core team and leadership
- Ensure new processes and changed processes are scalable and flexible to meet future business needs. Design
- processes that can be implemented with mínimal disruption to supporting systems and are cost effective.
- This role will also support the Director with managing the Technology backlog and preparing monthly portfolio meetings
- with leadership

**Qualifications**:

- A minimum of 5-8 years of experience as BSA/product owner with technology projects is required.
- Prior experience working as product owner on scrum teams
- Experience in incentive sales compensation is preferred
- Experience working on Salesforce platform
- Excellent oral and written communication skills, including presentation skills and process documentation
- Experience working with IT development staff on software development projects: displays solid understanding of basic
- data model, data dependencies, and system integrations
- Strong analysis, project management, and reporting capabilities

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.