Inbound/outbound Customer Service Advisor
1 week ago
**About Think Big Services**
We recruit talents for some world-class clients across the globe & industries for IT, Supply chain & more portfolios. We currently have various exciting roles open, especially in the USA & Canada for professionals who are looking to grow with us.
**About this Role**
As a Customer Service Advisor in our Repair Lab, you will handle customer inquiries and complaints, process repairs, maintain records, assist with warranty replacements, and communicate with repair technicians. Strong customer service skills and the ability to multitask and manage time effectively are required. Join our team and be a key part of ensuring customer satisfaction and efficient repair processes.
**Responsibilities**:
- Handle customer inquiries and complaints in a professional and timely manner
- Process incoming repairs and returns accurately and efficiently
- Maintain accurate repair and return records using AS400 system
- Process part orders and assist with warranty replacements as needed
- Communicate with repair technicians and other internal teams to resolve issues
- Meet or exceed performance targets for customer satisfaction and efficiency
**Requirements**:
- Strong customer service skills with the ability to handle difficult customers effectively
- Experience with data entry and AS400 systems
- Strong communication and interpersonal skills
- Ability to multitask, prioritize and manage time effectively
- Strong attention to detail and ability to maintain accurate records
- Familiarity with MS Office and basic computer skills
- Strong problem-solving and analytical abilities
- Experience in repair lab or related field is a plus
**Job Types**: Full-time, Permanent
**Salary**: $19.00-$20.00 per hour
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Concord, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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