Store Manager

Job Title: Retail Store Manager

Reports to:
District Manager

Key contacts: External and Internal

Reporting Staff: Retail Associates

PURPOSE OF THE JOB
As Our Store Managers provide strong leadership at store level, promoting respect, honesty, and fairness among our store team members and ethical service to our customers. This includes inspiring, encouraging and coaching our people to be at their best so they can provide our customers with helpful and socially responsible service in a secure, clean environment with appropriate levels of product, attractively displayed and properly accounted for. Other responsibilities include analyzing and developing action plans to drive top line sales, maintaining payroll budgets, recruiting and hiring appropriately to ensure the store is properly staffed at all times, managing cost effective store operations, ensuring consistency and compliance, and ensuring the individual skills of the team are utilized effectively to create a positive customer experience.

PRIMARY RESPONSIBILITIES
- Assist with implementation of effective social responsibility and compliance measures
- Assist with the store training needs and ongoing coaching and training opportunities to the team as needed
- Stay current regarding salable merchandise as well as maintaining in-store product menus
- Implement effective social responsibility and compliance measures
- Identify store training needs and providing ongoing coaching and training opportunities to the team as needed
- Develop action plans to address performance issues, as required
- Utilize company tools to stay current regarding salable merchandise as well as maintain online and in-shop product menus
- Plan and adjust weekly employee schedules along with securing replacement staff when needed. Actively recruit to ensure open positions are filled quickly
- Responsible for cash management practices; money orders, change, deposits, cash reconciliation, tracking daily sales and expenses in POS, etc.
- Ensure a welcoming environment for the customer as well as quickly responding to customer needs
- Plan, coordinate, and lead employee meetings
- Ensure all pricing, signage, and displays are correct
- Receive regular product and vendor deliveries and ensure sales floor displays are always fully stocked
- Responsible for inventory management and records reconciliation
- Responsible for creating and submitting merchandise orders based on the store’s needs
- Regularly communicate with upper management to discuss strengths, opportunities, and trends in the industry
- Provide consistent, in the moment, feedback and coaching to staff
- Ensure compliance with all company policies and procedures, including workplace health and safety
- Daily entry of Payworks system
- Meet Key Performance Indicators: goals, manage staff hours and expenses to budget.
- Active involvement in community events as appropriate.
- Responsible for all store administrative functions
- Other duties as assigned

KNOWLEDGE AND SKILLS REQUIRED
- High school diploma or GED
- Bilingual -French speaking would be an asset
- Two to three years of related experience and/or training or equivalent combination of education and experience, in the customer service industry
- Must be friendly, out-going, trustworthy, dependable and hardworking
- Must be able to provide exemplary customer service and knowledge of products and the industry, represent Delta 9 Cannabis with pride
- Must be able to pass a full background and Criminal Check
- Must be at least 19 years of age
- Must have valid Smart Choices Certification

Wages to be determined by knowledge & experience.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee assistance program
- Flexible schedule
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person