Store Manager

**STORE MANAGER**

**Location: ReStore St. Albert, 120 - 730 St. Albert Trail, St. Albert, Alberta T8N 7H5**

**Full-time: Monday - Saturday shifts**

**Closing date: May 18, 2025 11:59 PM**

Habitat for Humanity Edmonton (Habitat Edmonton) is a charity operating in affiliation with Habitat for Humanity Canada and Habitat for Humanity International, whose vision is to see a world where everyone has a safe and decent place to live.

As well:

- Habitat Edmonton is a registered charity that brings communities together to help families, couples, and individuals build strength, stability, and self-reliance through affordable homeownership.
- Habitat Edmonton is one of over 50 Canadian Habitats affiliated with Habitat Canada, who in turn is governed by Habitat International.
- In addition to being a registered charity, Habitat Edmonton facilitates home construction, manages a portfolio of affordable homes, empowers volunteers and homeowners, and operates a social enterprise that includes four stores.

**Position**

Habitat for Humanity Edmonton ReStore is growing We are seeking an energetic, ground engaged, and team-focused full-time Store Manager. The Store Manager will oversee the retail operations of the St. Albert ReStore location. The Store Manager provides leadership and effective management by working with staff, volunteers and customers to achieve the financial objectives of the organization.

**Key Responsibilities**

The responsibilities associated with this position are to:

- Participate in the creation of the annual budget.
- Create annual, monthly, and daily sales projections in conjunction with the Director, Retail Operations & Facilities, in alignment with the annual budget.
- Drive the delivery of key performance indicators and increase the team’s understanding of how the store operations impact these KPIs to drive future sales and operate an economically viable enterprise.
- Lead the creation and execution of a strategy to increase future sales, grow donations base, manage operational costs, and increase contribution back to the organization’s mission.
- Maintain and improve a detailed understanding of market research and trends, competitor insights, and other information that could present opportunities or risks to the success of the store.
- Work closely with the team while being present on the sales floor for 80-90% of their time.
- Supervise the overall operation of the store, including supervision of staff and volunteers, opening and closing the store, and setting and arming the alarm system.
- Operate the cash registers and supervise and/or process daily financial reconciliation.
- Uphold all store loss prevention measures and identify opportunities for improvement to reduce shrink.
- Develop and maintain smooth, cooperative relationships and communications with peers and subordinates while demonstrating an awareness of and consideration for the opinions and feelings of others.
- In collaboration with the store leadership team and the Human Resources department, lead the recruitment, hiring, onboarding and supervision of new team members based on staffing needs.
- In a timely and efficient manner, carry out employee terminations in cooperation with the Human Resources department
- Fulfill the annual review cycle. Identify strengths and opportunities of direct reports and incorporate into probationary and annual performance evaluations.
- Build and adjust schedules as needed to ensure that adequate staffing levels are maintained in response to customer demand, incoming donations, and cost control.
- Build relationships with customers and provide excellent customer service, which includes nurturing a welcoming environment and responding positively and proactively to customers’ questions and needs, which includes the anticipation of those needs.
- Ability to diffuse situations of conflict between customers and staff.
- Ensures that the staff of the assigned store adhere to the same customer service standards.
- Work with the Director, Retail Operations & Facilities and the Marketing and Communications department to build and deliver promotional strategies and programs.
- Oversee the execution of all donor paperwork for timely and accurate tax receipting purposes.
- Be knowledgeable about the suitability of donations and be able to provide suggestions to help redirect refused donations not suitable for sale in ReStore.
- Actively initiate, build, and maintain internal and external relationships to proactively secure donations that meet the store’s product needs.
- As the owner of location OH&S accountability, champion a culture of safety and ensure execution of the Habitat Edmonton Safety Program.
- Adhere to provincial legislation and organizational policy in regard to worksite safety.
- Always demonstrate safety skills, which contribute to a safe work environment for self, co-workers, volunteers and customers/donors.

**Qualifications**
- Have education or relevant experience in management