Assistant Store Manager

**ASSISTANT STORE MANAGER**

**Location: ReStore St. Albert, 120 - 730 St. Albert Trail, St. Albert, Alberta T8N 7H5**

**Full-time: Monday - Saturday shifts**

**Closing date: May 21, 2025 11:59 PM**

Habitat for Humanity Edmonton (Habitat Edmonton) is a charity operating in affiliation with Habitat for Humanity Canada and Habitat for Humanity International, whose vision is to see a world where everyone has a safe and decent place to live.

As well:

- Habitat Edmonton is a registered charity that brings communities together to help families, couples, and individuals build strength, stability, and self-reliance through affordable homeownership.
- Habitat Edmonton is one of over 50 Canadian Habitats affiliated with Habitat Canada, who in turn is governed by Habitat International.
- In addition to being a registered charity, Habitat Edmonton facilitates home construction, manages a portfolio of affordable homes, empowers volunteers and homeowners, and operates a social enterprise that includes four stores.

**Position**

Habitat for Humanity Edmonton ReStore is growing We are seeking an energetic, ground engaged, and team-focused full-time Assistant Store Manager. The Assistant Store Manager fulfills the responsibilities of a Sales/Warehouse Associate, Store Experience Lead, and Store Experience Supervisor. The Assistant Store Manager is responsible for supporting the Store Manager in leading the operations of a profitable location that effectively serves the needs of Habitat Edmonton.

**Key Responsibilities**

The Assistant Store Manager will support the Store Manager in overseeing the retail operations of the designated store. Responsibilities associated with this position are to:

- Provide the Director of Retail Operations & Facilities with insight towards the creation of the annual operating and sales budget.
- Create annual, monthly, and daily sales projections in conjunction with the Store Manager and the Director, Retail Operations & Facilities, in alignment with the annual budget.
- Support the Store Manager in driving the delivery of key performance indicators and increase the team’s understanding of how the store operations impact these KPIs to drive future sales and operate an economically viable enterprise.
- Collaborate with the Store Manager in the creation and execution of a strategy to increase future sales, grow donations base, manage operational costs, and increase contribution back to the organization’s mission.
- Process or delegate and supervise the reconciliation of daily sales transactions.
- Collaborate with the Store Manager in analyzing and disseminating customer information/demographics for the purpose of establishing business goals.
- Collaborate with the Store Manager on maintain and improving a detailed understanding of market research and trends, competitor insights, and other information that could present opportunities or risks to the success of the store.
- Supervise the overall operation of the store in the absence of the Store Manager, including supervision of staff and volunteers, opening and closing the store and setting and arming the alarm system.
- Perform clerical/office tasks, including the use of electronic equipment.
- Provide relief to staff, especially front counter staff, during breaks and peak times of business.
- Organize and prioritize daily tasks to maximize productivity.
- Operate the cash registers and supervise and/or process daily financial reconciliation.
- Uphold all store loss prevention measures and identify opportunities for improvement to reduce shrink.
- Participate in keeping the shared staff areas clean and tidy.
- Support the Store Manager in ensuring that all staff fully understand all Habitat Edmonton operational policies and procedures and uphold these standards of excellence on a daily basis.
- Build relationships with customers and provide excellent customer service, which includes nurturing a welcoming environment and responding positively and proactively to customers’ questions and needs, which includes the anticipation of those needs.
- Provide excellent customer service, both in person and on the phone. Ensure that customers are approached in a professional manner and in accordance with our ReStore G.U.E.S.T promise:

- Greet: Seek out and engage customers_
- Understand: ask about what brought them in and about the project they are working on_
- Engage: Show respect before, during, and after the interaction_
- Solve: Provide solutions for our customers or recommend another option if we are unable to meet their needs_
- Thank: Show appreciation and thank the customer for thinking of ReStore_
- Able to diffuse situations of conflict between customers and staff
- Ensures that the staff of the assigned store adhere to the same customer service standards.
- Support the Store Manager in building and adjusting schedules as needed to ensure that adequate staffing levels are maintained in response to customer demand, incoming donations, and