Junior Customer Service Representative

**About the Company**

The Cup Store is a leading provider of custom-printed disposable restaurant ware, offering high-quality paper and plastic cups tailored to the needs of restaurants, bars, cafes, corporate events, and trade shows. We specialize in printing corporate logos and marketing messages on cups to help our clients elevate their brand visibility.

As a growing company, we are looking for dedicated individuals to join our team and contribute to our mission of delivering exceptional products and services to our valued customers.

**Why Work with Us?**
- **Innovative Environment**: Be part of a dynamic team that is at the forefront of custom branding and disposable ware.
- **Growth Opportunities**: We are committed to fostering career development and offering opportunities for advancement.
- **Customer Focused**: We value building strong relationships with our clients and providing them with top-tier service and high-quality products.

**About the Position**

We’re seeking a dynamic and proactive individual to join our team, someone who thrives in a fast-paced environment and is committed to delivering exceptional customer experiences. In this role, you’ll have the opportunity to:

- **Engage with Clients**: Answer inbound calls from clients and customers, offering personalized services and building lasting relationships.
- **Manage Orders**: Handle multiple orders simultaneously, ensuring that each one is processed efficiently and meets deadlines.
- **Monitor Progress**: Oversee the entire order process, ensuring clients are delighted with their experience every step of the way.
- **Collaborate Across Teams**: Work closely with other teams to guarantee each order is flawlessly completed from start to finish.

**Responsibilities**
- Consulting with customers regarding products, services and printing capabilities.
- Answering incoming calls and assisting with customer inquiries through our chat system.
- Managing orders from start to finish by providing quotes, art proofs, collecting payment, and reviewing quality with the Production team.
- Providing customized suggestions and advice regarding individual customer needs
- Creating product quotations and shipping estimates tailored to each client.
- Preparing and sending samples to potential customers.
- Following-up with clients on a regular basis, with regards to approvals, deadlines, and payments etc.
- Responding and adapting to any issues regarding customer dissatisfaction, production issues, and/or untimely delivery schedules, etc.
- Maintaining and developing customer relationships to encourage and promote future repeat business.

**Qualifications and Education**:

- **Bachelor’s Degree** or equivalent experience.
- Preferred Experience: A minimum of 1 year in office administration or customer service, with a proven ability to manage multiple tasks and deliver excellent service.
- Industry Experience: Previous experience in the printing industry is a plus, though not required.
- **Strong Communication Skills**: Excellent verbal and written communication abilities, with the capacity to effectively interact with clients, and team members.
- **Attention to Detail**: High level of accuracy and organizational skills to ensure that every task is completed efficiently and thoroughly.
- **Ability to Work Under Pressure**: Comfortable in a fast-paced environment, with the ability to meet deadlines and handle challenging situations with ease.

The Cup Store is committed to building an inclusive, diverse, and equitable workforce that is representative of the communities we serve. We are proud to be in compliance with the _Accessibility for Ontarians with Disabilities Act (AODA), 2005_ and the _Integrated Accessibility Standards Regulation_. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under The Cup Store’s accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.

If you’re passionate about customer service, and helping businesses grow through impactful branding, we want to hear from you

We thank all applicants for their interest in The Cup Store but only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $19.00-$21.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Application question(s):

- Are you legally entitled to work in Canada?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person