Bilingual Customer Care Specialist

2 weeks ago

Montréal, Canada Cox Automotive Canada Full time

**Engage customers and determine how to assist them regarding their Nextgear line of credit.**
**Answer and effectively respond to inbound phone calls & chats using the tools provided.**
**Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.**
**Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.**
**Use company proprietary software for research, data entry, and account follow-up activity.**
**Follow Supervisor instructions and maintain workflow standards with integrity.**
**Attain production and quality goals and metric standards such as quality phone interactions and schedule adherence.**
**Adhere to all general company policies and procedures regarding attendance and conduct.**
**Be willing, after you are trained to pay it forward, by mentoring your knowledge to others.**
**Perform other duties as necessary ability to work a flexible schedule as needed, including occasional mandatory overtime between hours that could range from 9 am till 8 pm Eastern time, 8-hour shift.**
**Minimum Requirements: Highschool Diploma or GED**
**Exhibits ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties**
**Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social-economic levels.**
**Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.**
**1-3 years of professional work experience**
**You must have high-speed internet available in your home**
**Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics**
**What we look for (preferred): College Degree or equivalent financial or automotive industry experience**
**Bilingual**

**Job Types**: Full-time, Permanent

**Salary**: $42,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- French (required)
- English (required)

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