Operations Supervisor

1 week ago

North Bay, Canada North Bay Regional Health Centre Full time

**One (1) Permanent Full-Time Operations Supervisor of CACC Dispatch
- Clinical Services**

NBRHC - North Bay

The Operations Supervisor reports to the Central Ambulance Communications Centre (CACC) Manager. This position involves planning, managing and coordinating the day-to-day operations of North Bay CACC which receives calls for life threatening and non-life threatening injury and illnesses. North Bay CACC provides ambulance dispatching services to three districts and fire call taking and alerting to 21 volunteer fire departments. The Operations Supervisor manages a diverse communications staff that are engaged in receiving and prioritizing 9-1-1 emergency and non-emergency calls from the public and from stakeholders such as hospitals and nursing homes across Northern Ontario.
Qualifications Include:

- Demonstrated ACO/CACC Team Leader experience or equivalent required
- Ministry of Health, Ambulance Communications Officer Certificate preferred
- Demonstrated knowledge of Ontario’s emergency health services system, ambulance dispatch
- system, ambulance service delivery and related policies and practices required
- Demonstrated ability to conduct business analysis, operational policy analysis and development,
- and to facilitate subsequent change required
- Ability to provide leadership, facilitate solutions and collaborate with stakeholders required
- Ability to provide technical direction to staff and to observe, identify and correct operational
- problems required
- Ability to develop recommendations regarding the effective operation of the CACC required
- Ability to create and modify schedules for a 24/7 operation required
- Demonstrated ability to work within CUPE Collective Agreements required
- Strong organizational skills required
- Excellent communication skills, both verbal and written required
- Excellent interpersonal skills and the ability to work collaboratively with all members of the health
- team required
- Ability to work with mínimal supervision required
- Good attendance and work record required
- Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients,
- volunteers and visitors
- Must support and contribute to a culture of safety and prevention of adverse health events in this
- organization
- Bilingualism (English/French) is an asset

Criminal Reference Check including the Vulnerable Sector Check recent within six (6) months is a requirement

We are an equal opportunity employer. We thank all applicants for their interest.
**THE NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER

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