Operations Supervisor

2 weeks ago


North Bay, Canada North Bay Regional Health Centre Full time

**EXTERNAL VACANCY
Applications are invited from qualified individuals to fill the following position

**One (1) Permanent Full-Time Operations Supervisor of CACC Dispatch
- Clinical Services**
**NBRHC - North Bay
**The Operations Supervisor reports to the Central Ambulance Communications Centre (CACC) Manager.
This position involves planning, managing and coordinating the day-to-day operations of North Bay CACC
which receives calls for life threatening and non-life threatening injury and illnesses. North Bay CACC
provides ambulance dispatching services to three districts and fire call taking and alerting to 21 volunteer fire
departments. The Operations Supervisor manages a diverse communications staff that are engaged in
receiving and prioritizing 9-1-1 emergency and non-emergency calls from the public and from stakeholders
such as hospitals and nursing homes across Northern Ontario.

**Qualifications Include: **

Demonstrated ACO/CACC Team Leader experience or equivalent required 

Ministry of Health, Ambulance Communications Officer Certificate preferred 

Demonstrated knowledge of Ontario’s emergency health services system, ambulance dispatch
system, ambulance service delivery and related policies and practices required 

Demonstrated ability to conduct business analysis, operational policy analysis and development,
and to facilitate subsequent change required 

Ability to provide leadership, facilitate solutions and collaborate with stakeholders required 

Ability to provide technical direction to staff and to observe, identify and correct operational
problems required 

Ability to develop recommendations regarding the effective operation of the CACC required 

Ability to create and modify schedules for a 24/7 operation required 

Demonstrated ability to work within CUPE Collective Agreements required 

Strong organizational skills required 

Excellent communication skills, both verbal and written required 

Excellent interpersonal skills and the ability to work collaboratively with all members of the health
team required 

Ability to work with mínimal supervision required 

Good attendance and work record required 

Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients,
volunteers and visitors 

Must support and contribute to a culture of safety and prevention of adverse health events in this
organization 

Bilingualism (English/French) is an asset**
Criminal Reference Check including the Vulnerable Sector Check recent within six (6) months is a
requirement

- We are an equal opportunity employer. We thank all applicants for their interest._

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with

the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any

**THE NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER



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