Operations Supervisor

**Position**: Operations Supervisor

**Position Summary**:
The Canpar Operations Supervisor will be responsible for providing “hands-on” proactive management of the employees and Owner Operators engaged in the daily handling of packages and freight within prescribed policies and time frames.

**MAJOR ACTIVITIES/RESPONSIBILITIES**:
**Recruits, orients, trains, schedules, manages and recommends discipline/coaching and training for all operations staff.**

**Establishes/implements productivity, quality and cost measurements & strategies to achieve desired operational results.**

**Ensures timely and accurate distribution of inbound and/or outgoing freight daily, in accordance with established standards and procedures.**

**Completes accurate and timely reports for management as required (staff schedules, attendance records, recruitment/ payroll documentation, dangerous goods incidents, WSIB reports, load quality), equipment management.**

**Applies appropriate leadership/management style with open communication (i.e., communicates Corporate strategic plan, recognition of individual/team contributions) to motivate staff.**

**Ensures sufficient staff resources, materials and supplies on hand at all times.**

**Ensures warehouse is organized and set up for next shift.**

**Maintains equipment, in safe, efficient operating condition at all times. Schedules maintenance.**

**Establishes/maintains a proactive safety program in compliance with legislative requirements and the collective agreement.**

**Investigates employee concerns, prepares written replies and liaisons with the Manager, Employee Relations & Area Manager re: final responses.**

**Establishes/maintains a proactive security program to safeguard the company’s physical assets.**

**Identifies/tracks/adjusts operation to meet delivery and pick up standards by auditing & measuring productivity (KPI).**

**Reorganize operations as necessary to meet operation changes & emergencies.**

**Addresses Customer complaints in a professional, expedient manner.**

**Performs other duties as assigned.**

**ACCOUNTABILITIES/RESULTS**:
**Identify and address root causes (not just treat symptoms) of service failures.**

**Ensure targets are met daily with respect to productivity and service levels.**

**Diagnose root cause and implement necessary corrective actions to correct all fails.**

**Day to day Hiring and staffing of all positions in the Branch.**

**Ensure compliance with company policy and procedures are met by staff.**

**Improve/reduce operational costs.**

**Reduce WSIB claims through coaching/mentoring and Health and Safety Training**

**MINIMUM QUALIFICATIONS**:
**Excellent interpersonal skills.**

**Proven communication skills - written & oral.**

**Demonstrated leadership, analysis & problem solving skills.**

**PC skills (Basic Word processing & spreadsheet).**

**Demonstrated drive, initiative & flexibility to ensure task completion.**

**Demonstrated time management, organization skills and excellent people skills.**

**Manage multiple activities/deadlines/reports.**

**Demonstrated leadership skills.**

**Demonstrated ability to be assertive and respectful while ensuring compliances are met.**

**PREFERRED QUALIFICATIONS**:
The following are preferred qualifications, but not mandatory requirements.

**Warehouse and or delivery operations experience in courier or related industry.**

**Prior working experience with quality/process improvement initiatives.**

**Working experience with scheduling and meeting deadlines and solving problems on the fly.**

**Proven ability to work through employees, training, and process/policy to attain goals.**

**Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.**

**No Criminal Record (for which a pardon has not been granted)**

**College diploma or University degree in related field**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Work Location: In person