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Executive Housekeeper

3 weeks ago

New Westminster, Canada Inn at the Quay Full time

**Job Overview**

**Key Responsibilities**

Leadership & Staff Management
- Supervision & Training: Lead, manage, and motivate the housekeeping team. This includes assisting in hiring new staff, providing comprehensive training on cleaning procedures and safety protocols, and conducting performance evaluations.
- Scheduling & Operations: Create and manage daily staff schedules and assignments to optimize efficiency and ensure proper coverage for all guest rooms and public areas.
- Quality Control: Conduct daily inspections of guest rooms, public spaces (lobby, hallways, etc.), and back-of-house areas to ensure all cleanliness and hygiene standards are consistently met.
- Problem-Solving: Proactively address and resolve guest complaints and staff issues related to cleanliness or service in a professional and timely manner.

Hands-on Operational Duties
- Housekeeping: Step in to perform cleaning duties as needed due to staffing shortages, guest requests, or emergency situations.
- Laundry Operations: Oversee and manage the hotel's laundry facility. This includes actively participating in sorting, washing, drying, folding, and ironing linens, towels, and uniforms to maintain a consistent supply.
- Inventory & Supplies: Manage and maintain accurate inventory levels for all cleaning supplies, chemicals, linens, and guest amenities. Place orders as needed to prevent shortages and control costs.

Administrative & Financial Duties
- Budgeting: Assist in the preparation of the housekeeping department's budget and monitor expenses to ensure they remain within financial forecasts.
- Reporting: Maintain detailed records and prepare regular reports on departmental performance, including occupancy, inventory usage, and labor costs.
- Compliance: Ensure full compliance with all health, safety, and hygiene regulations, including local standards.

**Experience**
- A minimum of 3 years of experience in a housekeeping supervisory or management role, preferably within a hotel or hospitality environment.
- Leadership: Proven leadership and team-management skills with the ability to lead by example and inspire a diverse team.
- Attention to Detail: Exceptional attention to detail and a keen eye for cleanliness and presentation.
- Operational Knowledge: Strong knowledge of cleaning techniques, laundry operations, and the proper use of various cleaning chemicals and equipment.
- Communication: Excellent verbal and written communication skills to effectively interact with staff, management, and guests.
- Problem-Solving: The ability to calmly and effectively handle high-pressure situations and unexpected challenges.
- Physical Ability: The ability to stand, walk, bend, and lift up to [25-50] pounds for extended periods.
- Flexibility: Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.

**Job Types**: Full-time, Permanent

Pay: $63,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person