Desktop Support
2 weeks ago
**Job Type: Hybrid**
**Excellent French Speaking and Writing skills.**
- Resolve technical support issues that cannot be resolved via telephone by Service Desk, in person or using remote tools Diagnose and repair hardware problems, set up, configure and test equipment.
- Perform preventative maintenance and install upgrades and options
- Ownership of incidents/requests from start until resolution
- All aspects of IMAC (Install, Move, Add, Change) including onboards/offboards
- Resolve walk up requests for assistance including business hour
- Support at walkup windows across North America Ability to mobilize a force of 5-20 people to provide an IT presence in various areas across North America
- Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company
- Creation & verification of Knowledge Base (KB) articles
- Analyze, document, and escalate critical issues to appropriate support groups Image laptops and desktops
- Test & terminate network cables Setup & support of computer and A/V equipment meeting room support and support of technologies used by attendees
- Assist with server installs, repairs and maintenance as required
- Assist with network issues and performance issues
- Assist with mobility incident/requests as required Deployment of mobility devices spare/loaner as required
- Assist with switch and router installs and replacements
- Asset Management and Documentation in ServiecNow
**Job Types**: Full-time, Fixed term contract
**Salary**: $22.00-$26.00 per hour
Schedule:
- Monday to Friday
**Experience**:
- Desktop support: 4 years (preferred)
- IMAC: 3 years (preferred)
- ServiceNow: 5 years (preferred)
**Speak with the employer**
+91 7055402192
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