Director, City Protective Services

**Requisition ID**:41590

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The Director, City Protective Services provides strategic leadership for a range of protection and security operations, threat management, fire and life safety and physical security management programs at the City of Vancouver and promotes a high security performance culture. The role is responsible for developing, shaping and executing the strategic direction and overall security leadership for the organization. The role manages the portfolio’s activities in a way that protects the safety and security of the Elected Officials, staff and visitors to City sites. The Director, City Protective Services works closely with all internal departments and liaises with external partners and stakeholders, such as Unions, VPD, RCMP, contracted security and other comparable organizations in relevant industries (cities, stadiums, event organizers, aviation etc.) with the objective of continuously improving the City’s security programs, practices and performance. The Director provides support to clients across the organization and partners with other centers of expertise within the Office of the Chief Safety Officer (OCSO), such as Workplace Safety and VEMA, to deliver, implement, and support a broad range of services to client groups in an integrated manner.

**Specific Duties and Responsibilities**
- Provides leadership and oversight in the planning and day-to-day operations of all City Protective Services (CPS) to drive operational excellence.
- Provides leadership and direction to all security professionals within CPS.
- Works closely with the security teams within ACCS and VCT to ensure alignment and consistency and to identify and realize efficiencies.
- Works closely with all City departments to implement consistent reporting of security incidents.
- Sets policy and implements operational measures to ensure compliance with all applicable regulations.
- Partners closely with the Chief Safety Officer and the OCSO Executive Leadership Team (ELT) to effectively plan, organize and utilize OCSO resources to deliver an integrated, value add service to the organization.
- Leads the development and implementation of the annual CPS workplan in collaboration with the CSO and with input from the CPS Senior Leadership team.
- Actively engages with operational units to understand their challenges and needs related to security and collaboratively looks for ways to improve processes and support and to ensure a balanced approach in deployment of security resources.
- Takes a strategic and risk based view on security with the objective to ensure a safe, secure and welcoming environment for the Elected Officials, staff, and the public at City facilities..
- Leads the management and ongoing evolution of CPS and ensures appropriate policies and procedures are developed, implemented and kept up to date.
- Provides information and case specific briefing on safety and security related matters to Mayor and Council through the CSO or the City Manager’s Office, as required.
- Oversees the performance and analytics of CPS services and develops improvement plans for areas of concern.
- Ensures service requests are reviewed and assessed with appropriate security deployments in collaboration with the requesting business units.
- Oversees the ongoing review, assessment and continuous improvement of the City’s security posture reflecting any changes to the security environment.
- Ensures ongoing review, assessment, and continuous improvement of all existing security programs such as protection and security operations, threat management, fire and life safety and physical security.
- Ensures periodical review of the scope of the existing security programs.
- Oversees the management of the security contract including contract administration, vendor performance management and contract procurement activities.
- Represents the OCSO at major security events.
- Leads the development of security strategies to support a complex and diverse organization through collaboration and with input from business clients and peers.
- Works with departments to clarify roles and responsibilities related to all security programs for all levels o