Customer Success Specialist

5 days ago

Calgary, Canada The Gentlemen Pros Full time

**Customer Success Specialist**

**Overview**
We’re looking for a friendly, organized, and proactive **Customer Success Specialist** to join our team on a **part-time basis**. In this role, you'll be the go-to person for our customers—making sure they feel supported, heard, and taken care of. You’ll play a key role in delivering a 5-star experience across every touchpoint.

**Shift**
- Thursday - Friday 8:00AM to 4:30PM **(onsite requirement)**:

- Saturday: 8:00am to 4:30PM **(remote possibility)**

**Key Responsibilities**
- Deliver top-tier customer service by listening actively and resolving issues with care
- Handle inbound calls for plumbing and HVAC services—including service requests, scheduling, and general inquiries
- Make outbound calls to confirm appointments, follow up on services, and engage new or returning customers
- Schedule service appointments efficiently based on customer needs and technician availability
- Collaborate with the service team to ensure smooth communication and timely delivery of services
- Serve as the primary point of contact for customer questions, concerns, and escalations
- Build strong customer relationships and help improve overall satisfaction and retention

**What We're Looking For**
- 1+ years of experience in customer service, ideally within the home services, HVAC, or plumbing industry
- Outstanding communication and interpersonal skills
- Strong organization and time-management abilities
- A team player who thrives in a fast-paced environment
- A passion for helping people and solving problems

**Bonus Points**
- Experience in plumbing, HVAC, or home services
- Familiarity with CRM (Service Titan) or scheduling tools
- Leadership or coaching experience in a service setting

**Why You’ll Love Working With Us**

We’re a people-first company that values collaboration, growth, and doing the right thing—for our customers and our team. If you’re passionate about making a difference and enjoy connecting with others, we want to hear from you.

**Your unique talents**

If you don’t meet 100% of the qualifications listed above, please share why you would be a great fit for this position.

**Job Type**: Part-time

Pay: $20.00-$23.00 per hour

Expected hours: 24 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Work Location: In person

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