Client Success Specialist

11 hours ago

Calgary, Canada AFTI WatchDog Full time

**Client Success Specialist**

**Location**: Calgary, AB (Hybrid)

**Department**: Account Management
**Reports to**: VP of Sales

Are you a relationship-builder who loves helping clients get the most out of technology? Do you thrive on digging into data, solving problems, and making a real impact? If so, **AFTI WatchDog** wants you on our team

At AFTI, we don’t just sell cutting-edge technology—we ensure it delivers long-term value. That’s where our Account Management Team comes in. We’re growing fast, and we’re looking for an **Client Success Specialist**
who’s passionate about helping clients succeed, preventing churn, and uncovering new opportunities for growth.

As a **Client Success Specialist**, you’ll be the trusted advisor for our clients _after the sale is made_. Your mission: Make sure their WatchDog systems stay healthy, their teams stay trained, and their field operations run smarter than ever. You’ll work with both **Keep Accounts** (focused on retention) and **Expansion Accounts** (focused on growth)—and every day, you’ll be driving real results.

**Key Responsibilities**:
**Keep Accounts - Prevent Churn & Maximize Value**
- Conduct quarterly or semi-annual check-ins (depending on priority)
- Monitor unit health through WatchDog reports
- Identify champions, provide training, and track value delivered
- Keep our clients informed, supported, and satisfied

**Expansion Accounts - Fuel Growth**
- Help clients move from pilot to full field expansion
- Run biweekly/bimonthly account scans to highlight ROI and system value
- Present real-world use cases (pump-downs, leaks, outages) to promote adoption
- Lead regular strategic meetings and support field teams with training

**What Success Looks Like**:

- Ensure retention rate for high-priority accounts
- Ensure accounts have clear champions and up-to-date usage documentation
- Ensure unit health across all active deployments
- Expansion accounts progress to next sales phase

**Qualifications**:

- 3+ years in Account Management, Customer Success, or a similar client-facing role
- Tech-savvy with a knack for translating data into action
- Confident communicator who builds trust quickly
- Comfortable working with oil & gas or industrial IoT clients (bonus)
- Experience with CRM systems and digital training platforms

**Why Join AFTI WatchDog?**

At AFTI, we’re revolutionizing remote field operations. Our technology helps field teams save time, improve safety, and make smarter decisions—and as an Client Success Specialist, you’ll be at the heart of that transformation.

We’re a team that celebrates wins, supports each other, and never settles for average. If you’re ready to join a mission-driven company with real impact in the field, **this is your next career move**.

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