Partner Success Specialist

Location

Calgary, Edmonton, Halifax, Moncton, Ottawa, Toronto, Winnipeg

Employment Type

Full time

Location Type

Remote

Department

Client Success

Who we are:
At ZayZoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.

We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of ZayZoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees.

ZayZoon was also recognized for its growth in the 2024 Deloitte Technology Fast 500 and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD

Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.

**About the role**:
As a Partner Success Specialist you will be responsible for technical integrations and support for all our partners in the post sales lifecycle. You will work closely with our partners to ensure successful onboarding and ongoing support to drive their success and satisfaction. In addition you will collaborate with internal teams including success, customer care, product and development to be able to advocate for our partners internally.

**Your impact**:
- Collaborate with partners to ensure smooth technical integrations of our solutions.- Provide guidance and support during the implementation phase to ensure successful deployments.- Serve as the primary point of contact for technical issues and inquiries from partners.- Troubleshoot and resolve technical issues promptly, maintaining high levels of partner satisfaction.- Assist with support escalations effectively, working closely with internal teams to find solutions and meet key service level agreements.- Assist partners with API integrations, providing technical expertise and troubleshooting assistance.- Build and maintain strong relationships with key partners, fostering collaboration and mutual success.- Collaborate with cross functional teams including product, development, success and customer care to provide feedback and act with partner advocacy mindset- Understand team KPI’s and be able to meet expectations of targets for implementations and support

**You bring**:
- 2+ years of experience in technical implementations, professional services, technical support, or similar role.- Proficiency in technical implementations, API integrations, and troubleshooting technical issues.- Proficient project management skills with the ability to manage multiple projects and priorities simultaneously.- Excellent communication and interpersonal skills, with a customer-centric mindset.- Experience working with CRM systems, ticketing systems, and collaboration tools.- Proven track record of building and maintaining and driving partner satisfaction.- Technical knowledge around Automated Program Interfaces (APIs)

Why you’ll love working at ZayZoon:
**Permanently Remote**: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever**Flexible Time Off**:Whether it's a longer vacation to explore new horizons, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset - our “You-do-You” time off program caters to the diverse and evolving lifestyles of our team with a maximum of 6 weeks vacation**Instant Benefits**: All full-time employees get access to medical, vision, and dental benefits from their very first day including increased mental health coverage and a wellness stipend**Plus**:Inclusive parental leave top-up, earned wage access, real time market data for salaries, a supportive culture for lifelong learners and more

What you can expect from us:
LI-REMOTE