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The Wilde Restaurant General Manager
2 weeks ago
**We are hiring a Restaurant General Manager for the Wilde**
**OUR STORY**
At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.
Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.
**OUR ROLE**
**Key accountabilities include**:
Consistently provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
Lead the Wilde Front of House team by attracting, recruiting, training and appraising talented associates.
Assist with developing short and long term financial operational plans for The Wilde Restaurant.
Monitor performance through verification and analysis of customer service systems and financial reports.
Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active communication, training, and coaching.
Maintain product and service quality standards by conducting ongoing evaluations, investigating guest concerns and implementing plans for improvements.
Maintain and enforce all Standard Operating Procedures and Brand Standards.
Adhere to the budgetary guidelines established for The Wilde (labour, productivity, revenue, and expenses).
Work in conjunction with the Director of Food & Beverage and Culinary team on promotions, menus, and special events; creating and innovating new ideas and promotions to generate revenue.
Manage the beverage inventory to ensure availability of offerings and accuracy of recorded inventory.
Promote teamwork as a strong component of the daily service culture.
Participate in service as necessary in order to meet operational needs.
Control stocks for daily use to ensure service requirements are met.
Participate in daily Food and Beverage meetings and conduct daily shift briefings.
Ensure associates follow safety and food service standards.
Communicate with customers, addressing complaints and collecting feedback about their experience.
Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.
**YOUR STORY**
A seasoned professional with a minimum of two years of experience as a Food & Beverage Manager, Director, Restaurant GM or similar role.
A Hospitality program graduate or degree holder.
Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to safety.
Someone who has solid leadership skills, adept at training, coaching and motivating a team.
An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
Someone with strong financial acumen with the ability to perform detailed analysis of financial statements for food and beverage, along with a proven track record of making sound financial/business decisions.
Agile, able to shift priorities as needed, including handling guest or associate situations that may occur outside of typical work hours, covering shifts as necessary.
Knowledgeable in health, safety and sanitary rules and regulations.
Excellent working knowledge of POS systems, including Micros.
Able to work well under pressure and enjoy a fast-paced environment.
An excellent communicator who values teamwork and collaboration.
Able to combine strategic planning and day-to-day management.
Physically able to stand, sit, walk, push, pull, crouch, and lift or carry objects up to 40 pounds or more.
**Benefits of Working for Concord Hospitality**
Concord managers earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.
**Working for Concord Hospitality**
Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.
Our cornerstones: Quality, Integrity, Community, Profitability and FUN
If you are a proven leader, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location we may be the perfect fit
