Customer Service Agent

2 days ago

SaintLaurent, Canada TOOTSI IMPEX INC Full time

The purpose of this position is to provide the best customer service support to our existing and new customer.

**Duties and responsibilities**
- Recording all customer inquiries and requests
- Addressing customer inquiries or complaints to the appropriate person or/and department
- Creating monthly reports and distributing custom reports to different departments
- Handling and resolving customer complaints/inquiries via mail or phone in a timely and accurate manner.
- Displaying extensive product knowledge
- Collaborating with the Marketing Team in running monthly or weekly campaigns
- Collaborating with the Sales Team in finding potential customers
- Offering excellent customer service
- Assisting in order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc.

**Ideal profile**
- Diploma in administrative work or similar
- One year of customer service experience
- Familiarity with Microsoft office (Excel, Power Point and Word)
- Excellent communication skills in French and English
- Self-driven and excellent communication with an ability to build trusting relationships with clients
- Ability to multitask in a fast-paced environment
- Be reliable and flexible
- Show strong attention to detail

With more than 5 bus lane near our office, it is easily accessible by public transportation. We're also offering a parking spot for those who uses their car. Friendly and professional environment, modern factory, open area, company's event every 3 months and much more.

**Benefits**:We're offering 30% discount in our store Yupik, collective insurance as of day one, 3 personal days per year, RRSP/DPSP available after 3 months, Annual evaluation and salary review in December, monthly and seasonal events

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$37,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French and English (preferred)

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