Agent, Customer Service

1 week ago

SaintLaurent, Canada Quincaillerie Richelieu Ltee Full time

We are looking to fill a permanent position of **Agent, customer service** at our Ville Saint-Laurent offices.

**Position Overview**:
We are seeking a agent, customer service dedicated to a career in the hardware industry. Your role will consist of answering telephone calls from clients of the company. He needs to listen, understand and solve the problems posed by the caller within a reasonable time. It performs its task by following the line of conduct set by the company and shall treat the person who is on the phone with respect. It ensures regular monitoring of customer files and contacts clients directly, should an emergency arise.

**More specifically, your main tasks will be**:

- Respond to incoming calls from industrial customers (kitchen designers, cabinetmakers, designers, architects, etc.).
- Ensure Follow up on orders;
- Participate in training sessions on new products;
- Any other related duties.

**Requirements**:

- High School Diploma
- Knowledge of MS Office
- Experience in customer service
- Bilingualism (French and English)
- Excellent sense of initiative
- Ability to absorb a lot of information quickly
- Dynamic
- Good organizational skills
- Ability to manage multiple tasks (or customer files) simultaneously

**Qualifications**:

- Proven experience in;
- Strong communication (written and oral) and presentation skills;
- Good aptitude in analyzing issues and proposing solutions;
- Excellent interpersonal skills and proven ability to create business relationship.

**Who are we?**

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
- Our customers - _More than 90,000 customers in North America : kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.
- Our team -_ 2,200 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.

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