Customer Service Assistant

6 days ago

Hamilton, Canada Thrive Group Canada Full time

We are currently hiring a** Casual** **Customer Service Assistant**to join our team at our AbleLiving** Binbrook**Location.

**AbleLiving Services** is part of the Thrive Group. We are a not-for-profit organization that provides services that are funded through the Local Health Integration Network of Hamilton, Norfolk, Haldimand, Brant (HNHB LHIN). Our Binbrook location is a 50+ bed home that includes permanent beds, transitional beds and 6 beds for clients who require ventilator assistance.

**This position includes rotating shifts, every other weekend, and statutory holidays.**Note: Our home is not accessible by public transit.

Under the direction of the Community Services Manager, this position is responsible for providing a variety of customer service functions for our health care services we provide at our Binbrook congregate program.
- Thrive Group is proud to be certified as one of Canada’s Great Places to Work® In addition, we have been recognized an awarded as:_
- **2024/2025 Best Workplaces with the Most Trusted Executive Team**:

- **2024 Top 50 Best Workplaces in Canada**:

- **2023 Best Workplaces for Giving Back**

Interested in bringing your talent to our team? Here is what we offer:

- Competitive wages
- HOOPP (Healthcare of Ontario Pension Plan)
- Ongoing opportunities for education, training, development and growth
- Tuition reimbursement opportunities
- Employee Assistance Program
- $500 signing bonus

**Position Summary**:
The Customer Service Assistant will provide support to our Binbrook employees and clients by providing reception duties and will frequently be the initial contact for clients and other individuals using our Intake services. Other responsibilities include:

- providing schedule support and planning to community teams and programs
- managing phone calls from employees and clients in the community
- inputting schedule changes, forwarding any time or scheduling conflicts and staffing availability issues to Leadership for resolution
- utilize client database and software management programs
- assisting with preparing and posting staff schedules
- assisting with preparation of payroll, including timecards

**Requirements**:

- College/business diploma in office administration or related certification preferred
- Minimum one year experience in an office environment
- Must have previous experience with data-base management and report generation
- Must be able to use Microsoft Word and Excel
- Attention to detail, with accurate keyboarding skills
- Ability to format letters, forms, memos and general documents is essential for this position
- Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
- Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
- Must be able to work both independently as well as part of a team

**Job Type**: Casual, permanent

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