Account Manager
5 days ago
**Overview**
**Responsibilities**
- Serve as the primary contact for homeowners, addressing questions and concerns in accordance with company SOP or policy.
- Provide support on monthly billing and clarifications related to homeowner accounts.
- Resolve homeowner inquiries related to operations, such as cleaning schedules, reservation management, and more.
- Follow up with homeowner requests/questions and collaborate with other departments to resolve escalated issues in a timely manner.
- Provide customer training of Cozystay’s platforms and tools, including the Homeowner App and VRM (Vacation Reservation Management system).
- Ensure a high level of homeowner satisfaction through proactive communication and follow-up.
- Assist with account management and data entry related to homeowner accounts.
**Qualifications**:
- Professional English and Chinese verbal and written communication skills
- Previous experience in customer service, support, account manager or a related role is strongly preferred.
- Strong communication skills, both written and verbal, with the ability to explain complex information clearly and effectively.
- Excellent problem-solving abilities and attention to detail.
- Ability to handle multiple inquiries and resolve issues in a fast-paced environment.
- Proficiency with Microsoft Office and familiarity with app-based customer service systems is a plus.
- Experience in property management or the short-term rental industry is a bonus.
- A positive attitude and a commitment to providing exceptional service to homeowners.
职位类型:全职
薪资: $42,000.00至$45,000.00(每年 )
通勤/搬迁能力:
- Richmond, BC: 稳定通勤,或在开始工作前计划搬家 (首选)
工作经验:
- Account Manager: 3 年 (必填)
- Customer Service: 3 年 (首选)
工作语言:
- Mandarin (必填)
是否愿意出差:
- 50% (必填)
Work Location: 现场办公
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