Managed Services Technician

Position: Full-time, permanent_
- Location: Work from home_

**Here's what we do and why we do it.**

**Here's how you will contribute to the company’s success.**

**Here's what your day-to-day will look like in this role.**
- Manage tools for monitoring, updates and reports.
- Respond to incidents generated by the monitoring systems, provide diagnosis and participate in the resolution of the various cases.
- Investigate complex problems and propose solutions or improvements to clients.
- Respond to service requests from customers who have subscribed to our services.
- Take part and lead certain projects to improve and optimize our network.

**Here's what you need to have and master to get the job.**:

- If you have at least half, you have a great chance to receive a call from us._
- You have a DEC in Computer Science or a combination of training and relevant experience.
- You have a minimum of 2 years of experience as an IT technician or technical support.
- You have a good knowledge of Windows
- You have experience in managed service delivery, monitoring and/or remote management.
- You have solid skills in troubleshooting and performance analysis.
- You understand the fundamentals of virtualization.
- You know the basic concepts of network communications.
- You are bilingual (English and French), both oral and written.

**The following will be considered as assets**:

- Programming and/or development of scripts using PowerShell or Bash.
- Experience with managed services or with tools such as ConnectWise, Kaseya, NinjaRMM, Syncro MSP, N-Able N-Central, SyxSense, Datto or any other remote monitoring and management software.
- Remote Desktop Services (RDS), web (IIS/Apache), databases (MS SQL, MySQL/MariaDB), Active Directory and GPO.
Knowledge of clustered and high availability environments.
- Experience in recovering services in the event of an outage/attack.

**Benefits of working at Sherweb**
- Sherweb is first and foremost a culture where the needs of our customers are at the heart of our actions and are supported by Sherwebers committed to living our values of passion, teamwork and integrity._

**A personalized and high-quality work environment**
- Every day, the possibility to choose the work model that suits you best (at home, in the office, hybrid).
- Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montreal).
- A financial contribution to furnish your home office and access to ergonomics advice, because we care about your safety and well-being.
- An ecosystem and state-of-the-art technological tools as well as an allocation to purchase of the devices of your choice.
- An environment that puts the recognition of behaviors and achievements at the forefront and offers a variety of programs.
- Generous and caring colleagues from a multitude of professional and cultural backgrounds.
- The opportunity for you to recommend quality talent and be rewarded with our generous referral program.

**A flexible total compensation offer**
- Vacation pay that considers your previous experience
- Paid hours to recharge your batteries that can be used from the first day (holidays and mobile days).
Sherweb FlexCare: more than just group insurance, it is a vehicle with multiple options that will evolve with you at each stage of your life.
- The Savings Highway invites you to plan to carry out the projects that are important to you (retirement or before) These are the Sherweb contributions to your RRSP and/or TFSA.
- A telemedicine offer available at all times for you and your family.
Access to specialists to support you when necessary (legal advice, psychological consultations, etc.) through our Employee Assistance Program (EAP).
- We finance your internet access.
- A corporate discount program to help you save at merchants in your community.

**Unlimited growth opportunities**
- Proximity to your manager and open exchanges to support your development.
- Multiple initial and on-the-job training opportunities (in the field, via mentoring, online at your own pace, with a trainer - online or in person) as well as tools to track your progress and proactively prepare you for different career prospects.
- And finally, the icing on the cake: an active social life (nicknamed Sherweblife) thanks to a rich calendar of activities that allows us to gather virtually and face-to-face throughout the year._
- #LI-Remote_
- #LI-MR1_