Account Manager

**POSITION: Capital Account Manager**

**LOCATION: Sudbury, ON (Northern Ontario)**

**Major Duties**:
The Account Manager is responsible for building and maintaining solid customer relationships with key accounts, developing and achieving sales targets, developing new accounts/sales opportunities as well as identifying new product/business opportunities. In addition, the Account Manager is responsible for working closely with internal teams, such as Marketing, Service and Engineering, to increase sales, provide “above and beyond” service to establish MEMCO as the OEM of choice in the mining industry.

**S**pecific Responsibilities**
- Working with the Director of Sales - North America to develop sales targets, objectives and strategies relating to new business development to ensure profitability.
- Prepare weekly/monthly sales forecasts based on available opportunities and anticipated opportunities.
- Maintain current record of all sales activity including prospects, likelihood of sale, potential future sales opportunities and perform quarterly reviews and analysis with Director of Sales - North America to determine and develop appropriate sales strategies to ensure targets are met and missed opportunities addressed.
- Develop and maintain strong relationships with key accounts, specifically key decision makers. Prepare professional tenders/quotations and ensure appropriate follow-up.
- Ensure sales targets are met or exceeded by effectively planning, executing and closing the sales cycle from sourcing the initial opportunity, developing professional and polished sales presentations, to receiving the P.O.
- Working with the Engineering, Aftermarket and Product Management teams identify and communicate new business/product development opportunities.
- Working closely with the Manufacturing and Service team ensure customers will receive “above and beyond” service by setting and coordinating realistic delivery and commission dates and effectively address problem areas and customer concerns.
- Successfully build relationships and credibility at different customer levels (ie selling to a mechanic at a mine and selling to purchasing at head office)
- Working with the Product Management team, develop sales and promotional programs for new products/services/equipment to increase sales and improve market penetration.
- Know the competitors’ market position, specifically sales opportunities they are working on, new product development, pricing, successes/failure and ensure the Sales and Marketing team is kept abreast of all competitor activities/pricing/products, etc.
- Incumbent must be able/willing to travel to customer sites and conduct work in an underground environment.

**Qualifications**

**Education**:

- Additional general business or marketing education is preferred

**Experience**:

- Individual must possess a minimum of 5-10 years’ experience selling heavy duty mobile equipment.
- Previous experience designing heavy equipment is an asset.
- A proven ability to exceed sales targets, establish new accounts and develop new business opportunities.
- A proven ability to “outsell” the competition through determination of key decision makers, professional presentations, knowing the competition’s products and shortcomings and a talent for selling _value_, specifically efficiency, safety and quality.
- Proven ability to effectively plan, execute and close the sales cycle.
- Must have a proven ability to work with internal departments such as Engineering, Service, Manufacturing and Scheduling to effectively execute “above and beyond” customer service.
- Must have a proven track record and talent for building solid relationships resulting in increased sales, increased business opportunities.
- Must have a proven ability of effectively balancing and delivering results for the company and the customer.
- Must have a demonstrated proactive approach of effectively utilizing internal resources in order to provide timely responses to customer issues.
- Proven ability to mentor, train and support the development of junior Account Representatives.
- Experience in Autocad, Solidworks, and Microsoft Project is considered an asset.
- Ability to communicate fluently and effectively, in both written and verbal forms, to key decision makers at all levels of an organization.
- Proven ability to produce professional presentations, quotes, reports.
- Team player with strong interpersonal skills.
- Demonstrated awareness of the need to meet deadlines with the proper balance and attention to detail and efficiency.

**The MacLean Way**

Equipping the mining world with innovative mobile equipment solutions is _what_ we do at MacLean, but more importantly is the _why_. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive.

This brand promise is inextricably linked to our people.

We are a global, family-owned com