Claims Administrator

The Alberta Recycling Management Authority (ARMA) acts on behalf of the province to oversee end-of-life processing of tires, electronics, paint and used oil materials. Our industry is rooted in the principle of circular economy where resources and products are kept in use for as long as possible, and regenerated into new products and materials at the end of their earlier life cycle. We have recently been named by the province to oversee Extended Producer Responsibility (EPR) by way of regulation and are in the process of establishing a new division which will impact the recycling programs in the province of Alberta for decades to come.

If you are passionate about inspiring a future without waste, having fun, embracing change and pursuing growth we would love to hear from you.

We offer a competitive base salary commensurate with experience, an RRSP matching program and an attractive group benefit package.

We are committed to supporting diversity, equity, and inclusion initiatives in our recruitment processes and in our work environment, where every individual feels valued, respected and a sense of belonging.
- By submitting your resume and personal information to ARMA, and/or participating in a personal interview, you acknowledge and consent to the collection, use and disclosure of your personal information by ARMA to determine your suitability for employment opportunities. Successful applicants will be required to complete a criminal background check._

**Position Summary**:
Internally, we refer to this position as a Program Administrator. The Program Administrator provides administrative services to support the operations of the Stewardship Programs. Duties include but are not limited to verifying claims for program funding, tracking and assessing downstream processors, compiling statistics and reports, and supporting ARMA industry councils. The position interacts with registered processors, collection sites, ARMA Field Services and Registration and Compliance teams to ensure and verify program funding provided is compliant with the requirements of the program.

**CORE RESPONSIBILITIES**

1. All claims for program funding are reviewed and verified according to the established methodology prior to submitting for approval.

2. Ensure processor incentive claims received are complete and accurate, and supporting documentation is validated prior to submitting for payment approval in accordance with organization policies and procedures.

3. Liaise with processors to correct incomplete or inaccurate incentive claim packages.

4. Ensure ongoing and timely communication with processors on program related matters.

5. All incentive claim information is entered accurately and on time within the appropriate systems.

6. Ensure documentation for all processors and approved downstream processors in accordance with the incentive program requirements.

7. Collaborate with other departments to ensure any non-compliance issues are communicated and followed up on with respect to processor documentation and incentive claims.

8. As a member of the Program Administration Team, provide data, analysis and/or reports in accordance with organization policies and procedures.

9. Respond to program inquiries from the interested parties including but not limited to; the public, internal team members and registered or prospective processors.

10. Cross-training to provide support and backup for the Program Administration Team.

11. Maintain files in the central and electronic system according to organization records management policy.

12. As assigned, participate in program related special projects.

13. Perform general administrative duties as required.

**Other Duties**

1. Maintains an understanding of and adheres to Alberta Recycling policies, procedures, and standards.

2. Contributes to a positive and safe culture by modeling the organizational values.

3. Performs other job-related duties and assists other team members, as required.

**EXPERIENCE AND COMPETENCIES**

1. Business Administration Certificate or Diploma, or equivalent.

2. Equivalent combination of education and experience may be acceptable.

3. A minimum of one year in an administrative, data analysis or program advisor role is strongly preferred.

5. Strong data analytical skills and ability to adopt new processes.

6. Demonstrated ability to be flexible and adaptable within a growth-oriented environment.

7. Exceptional attention to detail.

8. Ability to perform tasks that are complex in nature or require multitasking.

9. Ability to perform tasks requiring a sustained level of activity, the need to meet deadlines, or high expectations for productivity.

10. Well-developed organizational skills, clear, calm communication, advanced written communication, and exceptional interpersonal skills are required.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$52,000.00 per year

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Disabil