Sales & Conference Manager

1. Reporting Relationships

Position Reports to: General Manager

Positions Supervised: Sales & Conference Coordinator

Upward interactions: Director level, Vice President level

2. Position Summary and Job Magnitude

The Sales Manager will be primarily responsible for actively generating sales for an assigned property or group of properties. The Sales Manager will be required to meet or exceed the forecasted summer revenues targets and also develop new and existing customer relationships.

3. Essential Functions and Basic Duties
- Generate sales for residence properties to help meet and/or exceed forecasted summer or other identified targets
- Manage the meeting room and conference facilities that may be available in the residence or other places on campus as assigned
- Integrate the residence into the community by the way of ensuring good relations are kept with the local hotel community
- Become a contact for various local membership organizations and maintaining strong relationships with them; attending events with membership organizations on a regular basis
- Training other employees to work tradeshows, networking opportunities and Open House events as needed
- Following-up to leads gained from networking events and tradeshows
- Provide support/assistance, if requested, for other individual properties in their sales & marketing efforts
- Generate publicity for the property and issue press releases as appropriate
- Identifying new opportunities for sales, marketing & advertising
- Act as a liaison between the property and the institution’s sales related departments ( marketing & conference departments) to ensure open lines of communication; working with the institution to sell & promote the property
- Attend conferences and meetings as required
- Implement all Campus Living Centres policies and procedures in an organized and timely fashion
- Complete Sales Progress Reports and any other required reports in a timely fashion
- Perform other duties as assigned.

Health & Safety
- Requires employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc).
- Ensures employees are advised of and trained on the existence of any potential or actual danger to their health or safety of which the supervisor is aware.
- Ensures every precaution reasonable in the circumstances is taken for the protection of an employee.
- Supports a safe work environment that is free from any violence or harassment.
- Reinforces and demonstrates a positive “health and safety” attitude and working climate and holds information sessions with staff on health and safety issues.
- Develops an effective working relationship with JHSC members and supports their role.
- Performs informal workplace inspections daily and formal workplace inspections quarterly, including staff observations.
- Makes every reasonable attempt to resolve any employee health and safety concerns.
- Conducts effective Incident Investigations and reviews all forms, ensuring these are discussed at management meetings.
- Corrects any substandard or unsafe acts or any unsafe conditions and informing superiors of concerns
- Ensures that a maintenance program for any equipment and machinery in the workplace is carried out.
- Implements emergency plans when necessary and ensures that employees have been properly trained to comply.
- Regularly evaluating employee performance and providing periodic feedback with respect to health and safety.

4. Performance Measurements

Performance will be primarily measured on the following factors:

- Performance Objectives & Targets
- Initiative
- Inter-Personal Skills
- Leadership
- Business & Financial Acumen
- Communications
- Self Development and Appraisal
- Health & Safety Responsibilities

5. Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities: - Have proven experience in sales and marketing with Campus Living Centres properties, or equivalent outside experience.
- Possess ability and desire to sell accommodation to various groups/organizations
- Strong organizational, communications, and customer service skills; verbal & written.
- Preparedness to meet the obligations of this position, including evening, nights and weekends.
- Strong leadership skills, ability to make on the spot decisions, and the ability to please others when situations arise.

Experience Required: Minimum of 1 year industry experience or equivalent management experience

6. Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Indoor

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level

Travel Outside of Location: Moderate